Guest Service Associate
2 months ago
PrimeFunction:
- Ensure toprovide proficient and professional Food & Beverage serviceto the guests by meeting and also exceeding theirexpectations.
- Welcome the guests by greetingthem as per the standards.
- Any matter which mayaffect the interests of hotel shouldbe brought to the attention of theManagement
KeyResponsibilities:
PeopleManagement
- Respond tocustomer queries by resolving issues in a timely and efficientmanner to ensure customersatisfaction.
- Ensure toattend to guest complaints requests or inquiries regarding the foodand services.
- Establish and maintain seamlesscoordination & cooperation with all departments of Novotelto ensure maximum cooperation productivity morale and guestservice.
FinancialManagement
- Identifyoptimal cost effective use of the resources and educate the team onthe same.
OperationalManagement
- Responsiblefor set up of all operating equipments and ensure to inspect linenand condiments before the service.
- Ensure to befamiliar with all dishes on the menu.
- Ensureclearance of all soiled chinaware glassware silverware from theguest table and reset the table for the nextarrival
- In the absence of the Food &Beverage Team Leader ensure to takeguest orders advice guests on specials menuoptions.
- Ensure to be familiar with theproperty lay out fire exits and elevatorlocations.
- Report any equipment malfunctionemergency situations or suspicious persons to the Food &Beverage TeamLeader.
- Ensure that breakage pilferage andspoilage are kept to a bareminimum.
RemoteWork :
No
EmploymentType :
Fulltime
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