Guest Service Associate-Front Office
2 months ago
KeyResponsibilities:
PeopleManagement
- Provideeffective support to the team to enable them to provide effectiveand efficient services.
- Respond to customerqueries by resolving issues in a timely and efficient manner toensure customersatisfaction.
FinancialManagement
- Identifyoptimal cost effective use of the resources and educate the team onthesame.
OperationalManagement
- Ensurequality and appropriateness of customer serviceprovided.
- To maintain Front Office log book andshift reports.
- Respond to inquiries and resolveproblems in an effective manner.
- Ensure allguests receive a swift smooth professional and friendly check inand check out
- Ensure quality in all aspects ofthe job.
- Maintain record of all banquet and anyother functions in the hotel.
- Liaise with otherdepartments for the resolution of daytoday administrative andoperational issues.
- Carry out other dutieswhich naturally fall within the reasonable expectationsof
the post.
- Adhere to the Procedures& StandardsManual.
- Display aproactive approach in initiating and implementing initiatives toprovide an improved service in allareas.
- Liaise with Housekeeping for the RoomStatus.
- Handle additionalresponsibilities as and when delegated by theManagement.
Hygiene/ Personal safety /Environment:
- Ensuresthat the workplace and storage areas remain clean andtidy
- Respects the instructions and safetyguidelines for the equipment (s)he uses
- Appliesthe hotels security regulations (in case of fireetc)
- Respects the hotels commitments to theEnvironment Charter (saving energy recycling sorting waste etc) andmeets Novotel ISO 14001 environmental commitments as applicable tothe role if the hotel is involved in theprogramme.
KeyContacts
RemoteWork :
No
EmploymentType :
Fulltime
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