Assistant Front Office Manager

5 months ago

Khopoli, India Accor Full time

Job Description

Key Responsibilities:

Front Office Planning

Plan occupancy of the day and also anticipate opportunities for sales. Plan for & conduct audits for all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are in action without delay.

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. To liaise with the other departments to ensure smooth functioning of all Front Office operations. Ensure that guests are greeted, checked in and allocated rooms promptly and courteously. Ensure that enquiries, messages & bookings are dealt with courteously and efficiently.

Financial Management

Review the accounts for guests whose balances have exceeded the pre-established credit limit and plan and suggest the course of action to the Front Office Manager. Prepare and submit on the required format annual budgetary information and updates as required. Assist the Front Office Manager in: Budgeting for the Front Office. Review and complete credit limit reports. Check cash in and out and verify banks and deposits at the end of each shift. Ensure that all cash, credit policies are adhered to.

Operational Management

Ensure that check-in & check-out procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. To be readily available at all times to deal with problems or complaints. Ensure that rooms have been maintained according to Novotel’s standards. Ensure maximum room occupancy within agreed overbooking policy. Ensure that all Front Office areas are maintained as per the standards. Ensure that newspapers and parcels are delivered in the rooms without delay. Ensure that incoming and outgoing telephone calls are handled promptly and courteously. To train all team members on the Standard Operating Procedures. Monitor the trends within the industry and initiate best practices after the approval of the Management. Act as Duty Manager as & when required.

Managerial Qualities

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; And the propensity to recognize and acknowledge other peoples’ ideas.

Hygiene / Personal safety / Environment:

 Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotel's security regulations (in case of fire etc) Applies the ISO 14001 quality certification requirements that impact his/her role Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Key Contacts

Liaises with

Responsible for (as assigned)

Housekeeping Manager

Asst. Housekeeping Manager

Duty Manager

Front office Associates

Bell Team Leaders / Associates

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

  • Front Office Operations Manager

    2 weeks ago

    Khopoli, Maharashtra, India Accor Full time

    Job TitleFront Office Operations ManagerAbout the RoleWe are seeking a skilled and experienced Front Office Operations Manager to join our team at Accor. As a key member of our front office team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.Key ResponsibilitiesFront Office Planning: Plan occupancy of...

  • GSA - Front Office

    8 months ago

    Khopoli, India Accor Full time

    Company Description Why work for Accor? Job Description GSA-Front Office First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Greet, check-in, respond to requests and settle accounts...

  • Gsa - Front Office

    8 months ago

    Khopoli, India AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Gsa - Front Office

    8 months ago

    Khopoli, India AccorHotel Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Hotel Front Office Operations Manager

    3 weeks ago

    Khopoli, Maharashtra, India Accor Full time

    Job Title: Hotel Front Office Operations ManagerAbout the Role:We are seeking a skilled and experienced Hotel Front Office Operations Manager to join our team at Accor. The successful candidate will be responsible for overseeing the front office operations, ensuring seamless guest experiences, and driving revenue growth.About You:You have a proven track...

  • GSA - Front Office

    2 months ago

    Khopoli, India AccorHotel Full time

    GSAFront OfficeFirst impressionsare everything! As a GSAFront Office you will take care of theguests from the moment they arrive through to their departure byensuring they have a memorable experience withus.What you will bedoing:Greet checkin respond torequests and settle accounts while providing exceptionalserviceTake initiative to add a...

  • Front Office Executive

    6 months ago

    Khopoli, India Rishivan resort khopoli Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Executive

    4 weeks ago

    Khopoli, India Podar Education Network Full time

    Company OverviewPodar Education Network, established in 1927, has become a leader in the educational space with a focus on traditional Indian values. With over 139 institutions and 200,000 students nationwide, Podar offers diverse educational streams and innovative teaching methods. Based in Mumbai, Podar is known for its holistic and integrated learning...

  • Guest Service Associate

    6 months ago

    Khopoli, India AccorHotel Full time

    **Job Description** Key Responsibilities**: **_ People Management_** - Provide effective support to the team to enable them to provide effective and efficient services. - Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. **_ Financial Management_** - Identify optimal, cost effective use of the...

  • Guest Service Associate

    6 months ago

    Khopoli, India Accor Full time

    Job Description Key Responsibilities: People Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Identify optimal, cost effective use of the resources and...

  • Guest Service Associate-Front Office

    2 months ago

    Khopoli, India AccorHotel Full time

    Job DescriptionKey Responsibilities: People Management Provide effective support to the team to enable them to provide effective and efficient services.Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Identify optimal, cost effective use of the resources and educate the...

  • Front Desk Coordinator

    2 weeks ago

    Khopoli, Maharashtra, India Podar Education Network Full time

    About Podar Education NetworkWe are a leading educational network in India, established in 1927. With over 139 institutions and 200,000 students nationwide, we offer diverse educational streams and innovative teaching methods.Job OverviewThe Front Desk Coordinator position is a full-time junior role located in Khopoli. As the first point of contact for...

  • Assistant Manager-Housekeeping

    6 months ago

    Khopoli, India Accor Full time

    Job Description Key Responsibilities: Housekeeping Planning Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team. People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest...

  • Guest Service Associate-Front Office

    2 months ago

    Khopoli, India AccorHotel Full time

    KeyResponsibilities: PeopleManagement Provideeffective support to the team to enable them to provide effectiveand efficient services.Respond to customerqueries by resolving issues in a timely and efficient manner toensure customersatisfaction. FinancialManagement Identifyoptimal cost effective use of the resources and educate the team...

  • Assistant Security officer

    8 months ago

    Khopoli, India SS Consultancy Services Full time

    Patrol premises regularly to maintain order and establish presenceMonitor and authorize entrance of vehicles or people in the propertyRemove wrongdoers or trespassers from the areaSecure all exits, doors and windows after end of operationsCheck surveillance cameras periodically to identify disruptions or unlawful actsInvestigate people for suspicious...

  • Assistant Manager Supply Chain

    4 weeks ago

    Khopoli, India TalentPrism HR Services Full time

    WE ARE HIRING FOR ONE OF OUR CLIENTS WHICH IS AN ESTEEMED ORGANIZATION IN THE SPECIALTY CHEMICALS SECTOR. THEY ARE A MANUFACTURER AND SUPPLIER OF INDUSTRIAL CHEMICALS SUCH AS LUBRICANTS, PAINTS, INKS, COATINGS, POLYMERS, PIGMENTS, AGROCHEMICALS, ETC.Designation:Assistant Manager - SCM (Export)Qualification:Graduate in any streamExperience:7-8 yearsTechnical...

  • Assistant manager supply chain

    4 weeks ago

    Khopoli, India TalentPrism HR Services Full time

    WE ARE HIRING FOR ONE OF OUR CLIENTS WHICH IS AN ESTEEMED ORGANIZATION IN THE SPECIALTY CHEMICALS SECTOR. THEY ARE A MANUFACTURER AND SUPPLIER OF INDUSTRIAL CHEMICALS SUCH AS LUBRICANTS, PAINTS, INKS, COATINGS, POLYMERS, PIGMENTS, AGROCHEMICALS, ETC.Designation: Assistant Manager - SCM (Export)Qualification: Graduate in any streamExperience: 7-8...

  • Security Officer

    2 months ago

    Khopoli, Maharashtra, India SS Consultancy Services Full time

    Job DescriptionAt SS Consultancy Services, we are seeking a highly skilled and experienced Assistant Security Officer to join our team. The successful candidate will be responsible for maintaining a safe and secure environment for our clients and staff.Key ResponsibilitiesPremises Patrol: Regularly patrol our premises to maintain order and establish a...

  • Duty Manager

    1 month ago

    Khopoli, India AccorHotel Full time

    Job DescriptionPrime Function:Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.Liaise with different departments for smooth and coordinated work.Ensure cleanliness of all areas under the Front Office viz., Lobby,...

  • Assistant Manager Supply Chain

    4 weeks ago

    Khopoli, India TalentPrism HR Services Full time

    WE ARE HIRING FOR ONE OF OUR CLIENTS WHICH IS AN ESTEEMED ORGANIZATION IN THE SPECIALTY CHEMICALS SECTOR. THEY ARE A MANUFACTURER AND SUPPLIER OF INDUSTRIAL CHEMICALS SUCH AS LUBRICANTS, PAINTS, INKS, COATINGS, POLYMERS, PIGMENTS, AGROCHEMICALS, ETC.Designation: Assistant Manager - SCM (Export)Qualification: Graduate in any streamExperience: 7-8...