Accor Hotel Reservation Executive

2 weeks ago

Khopoli, Maharashtra, India AccorHotel Full time

Job Title: Reservation Executive

Job Summary:

We are seeking a highly skilled Reservation Executive to join our team at Accor Hotel. The successful candidate will be responsible for planning room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues, and coordinating all duties and responsibilities of the reservation department to ensure a high level of accuracy and efficiency.

Key Responsibilities:

Sales & Marketing Planning:

  • Plan and prepare forecasts on a timely basis for review.
  • Plan and prepare monthly reports, forecasts, and other relevant reports.
  • Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management:

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure that the team has been trained for all safety provisions.

Financial Management:

  • Identify optimal cost-effective use of resources and educate the team on the same.
  • Maintain and update corporate database, entering guest bookings to ensure guest information/records are kept up to date and accurate for future events.
  • Assist in the development of occupancy forecasts for the annual budget.

Operational Management:

  • Ensure that the team refers to guest history before creating a Guest folio to follow special instructions in case of regular and VIP guests.
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability.
  • Ensure that the corporate account number is recorded on the Guest Folio to help monitor the quantum of business generated through respective companies.
  • Ensure calculative overbooking.
  • Give discounts and corporate rates as per the company's policy.
  • Supervise and delegate work to reservation associates.
  • Ensure that all reservations are recorded as per standard procedures.
  • Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities:

  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
  • Ability to accept responsibility.
  • Self-confidence, motivation, drive, and tenacity.
  • Ability to enhance organizational performance.
  • Ability to clearly delegate tasks and responsibilities.
  • Ability to think strategically, inductively, and creatively.
  • And the propensity to recognize and acknowledge other people's ideas.

Hygiene/Personal Safety/Environment:

  • Ensure that the workplace and storage areas remain clean and tidy.
  • Respect the instructions and safety guidelines for the equipment (s)he uses.
  • Apply the hotel's security regulations (in case of fire, etc.).
  • Respect the hotel's commitments to the Environment Charter (saving energy, recycling, sorting waste, etc.) and meets Novotel ISO 14001 environmental commitments as applicable to the role if the hotel is involved in the programme.

Key Contacts:

Liaises with:

Responsible for (as assigned):

Sales & Marketing team.

Front Office team.

Reservations Associate.

Occupational Health & Safety.

Employee Responsibility:

All employees to safeguard their health and safety and the health and safety of others in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job which may be assigned by the Management.

Remote Work:

No

Employment Type:

Full-time

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