Hotel Housekeeping Team Leader
6 days ago
Are you looking for a challenging role in a dynamic environment? Do you have experience in team management and a passion for delivering exceptional guest experiences? We are seeking an experienced Hotel Housekeeping Team Leader to join our team at Accor.
Key Responsibilities:
Guest Experience:
- Lead a team of housekeeping attendants to deliver exceptional guest experiences, ensuring rooms are clean, comfortable, and well-maintained.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Work closely with other departments to ensure seamless service delivery and exceed guest expectations.
Team Management:
- Recruit, train, and develop a high-performing team of housekeeping attendants.
- Coaches and mentors team members to enhance their skills and knowledge.
- Manage team performance and provide constructive feedback to drive improvement.
Operational Management:
- Develop and implement efficient housekeeping processes and procedures to ensure guest rooms are cleaned and maintained to high standards.
- Manage inventory, linen, and supplies to ensure adequate stock levels.
- Monitor and control costs to achieve budget targets.
Hygiene and Safety:
- Ensure compliance with hotel policies and procedures regarding health, safety, and hygiene.
- Monitor and report any maintenance or repair issues.
- Ensure that all team members are aware of and adhere to health, safety, and hygiene procedures.
Communication:
- Communicate effectively with guests, team members, and other departments to ensure seamless service delivery.
- Provide exceptional customer service and respond to guest complaints in a professional and timely manner.
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