Hotel Housekeeping Team Leader

6 days ago


Khopoli, Maharashtra, India Accor Full time
Job Title: Hotel Housekeeping Team Leader

Are you looking for a challenging role in a dynamic environment? Do you have experience in team management and a passion for delivering exceptional guest experiences? We are seeking an experienced Hotel Housekeeping Team Leader to join our team at Accor.

Key Responsibilities:

Guest Experience:

  • Lead a team of housekeeping attendants to deliver exceptional guest experiences, ensuring rooms are clean, comfortable, and well-maintained.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Work closely with other departments to ensure seamless service delivery and exceed guest expectations.

Team Management:

  • Recruit, train, and develop a high-performing team of housekeeping attendants.
  • Coaches and mentors team members to enhance their skills and knowledge.
  • Manage team performance and provide constructive feedback to drive improvement.

Operational Management:

  • Develop and implement efficient housekeeping processes and procedures to ensure guest rooms are cleaned and maintained to high standards.
  • Manage inventory, linen, and supplies to ensure adequate stock levels.
  • Monitor and control costs to achieve budget targets.

Hygiene and Safety:

  • Ensure compliance with hotel policies and procedures regarding health, safety, and hygiene.
  • Monitor and report any maintenance or repair issues.
  • Ensure that all team members are aware of and adhere to health, safety, and hygiene procedures.

Communication:

  • Communicate effectively with guests, team members, and other departments to ensure seamless service delivery.
  • Provide exceptional customer service and respond to guest complaints in a professional and timely manner.


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