Housekeeping Associate

3 weeks ago

Khopoli, Maharashtra, India Accor Full time
Job Description

Key Responsibilities:

People Management

  • Foster a collaborative environment among hotel departments to ensure seamless coordination and cooperation.
  • Interact with guests and hotel personnel in a professional and friendly manner.
  • Provide support to the team to deliver exceptional services.
  • Respond to customer inquiries in a timely and efficient manner to ensure satisfaction.
  • Maintain high service standards.
  • Ensure customer satisfaction through personalized service and effective amenities.

Financial Management

  • Optimize resource utilization and educate the team on cost-effective practices.
  • Maintain and upkeep department equipment, fittings, and fixtures.
  • Monitor supply availability and proper usage.

Operational Management

  • Inspect room linen before placement and return substandard items.
  • Ensure timely attendance and adherence to posted schedules.
  • Daily change soiled linens and remake beds.
  • Adhere to lost and found procedures.
  • Maintain floor pantries and corridors to standards.
  • Equip rooms with linen and amenities according to standards.
  • Respect guests' property and refrain from removing items.
  • Report blanket and bedspread changes to the supervisor.
  • Identify and report malfunctioning equipment.
  • Manage the Housekeeping desk efficiently by coordinating with team members and handling communications.
  • Ensure prompt handling of guest messages and queries.
  • Account for and acknowledge issue and receipt of keys.
  • Update registers and records.
  • Uphold the hotel's mission statement and departmental responsibilities.
  • Manage master keys for assigned rooms.
  • Report any loss or damage to the supervisor.
  • Perform duties in public areas, including dusting, vacuuming, and cleaning.

Training:

  • Attend behavioral and vocational training to enhance skills and develop multifunctionality.
  • Ensure career development and succession planning for self.
  • Participate in fire safety and security system training.
  • Share skills with departmental employees through on-the-job training.

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