Assistant Front Office Manager
2 weeks ago
Key Responsibilities:
Front Office Planning
- Develop occupancy strategies to maximize hotel revenue and ensure seamless guest experiences.
- Conduct regular audits to identify areas for improvement in Front Office operations, maintenance, and repair.
People Management
- Maintain excellent relationships with hotel departments to foster collaboration, productivity, and high guest satisfaction.
- Liaise with departments to ensure smooth Front Office operations and address any issues promptly.
- Ensure prompt and courteous guest check-in, room allocation, and service.
- Handle guest enquiries, messages, and bookings with professionalism and efficiency.
Financial Management
- Review guest accounts with exceeded credit limits and suggest courses of action to the Front Office Manager.
- Prepare and submit annual budgetary information and updates as required.
- Assist the Front Office Manager in budgeting, reviewing credit limit reports, and verifying cash and bank deposits.
- Ensure adherence to cash and credit policies.
Operational Management
- Ensure strict adherence to check-in and check-out procedures, obtaining correct guest details.
- Be readily available to address guest problems or complaints.
- Maintain rooms to Novotel standards and ensure maximum occupancy within agreed overbooking policies.
- Maintain Front Office areas to standards and ensure timely delivery of newspapers and parcels.
- Handle incoming and outgoing telephone calls professionally.
- Train team members on Standard Operating Procedures.
- Monitor industry trends and implement best practices after management approval.
- Act as Duty Manager as needed.
Managerial Qualities
- Lead with persuasion and motivation to achieve organizational goals, emphasizing honesty, integrity, and cultural awareness.
- Accept responsibility and demonstrate self-confidence, motivation, and drive.
- Enhance organizational performance by delegating tasks and responsibilities effectively.
- Think strategically, inductively, and creatively, recognizing and acknowledging others' ideas.
Hygiene / Personal Safety / Environment:
- Ensure a clean and tidy workplace and storage areas.
- Follow safety guidelines for equipment usage.
- Apply hotel security regulations.
- Comply with ISO 14001 quality certification requirements.
- Respect the hotel's environmental commitments.
Key Contacts:
- Liaise with Housekeeping Manager, Asst. Housekeeping Manager, Duty Manager, Front office Associates, Bell Team Leaders / Associates.
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