Assistant Front Office Manager

2 weeks ago


Khopoli, Maharashtra, India Accor Full time

Key Responsibilities:

Front Office Planning

  • Develop occupancy strategies to maximize hotel revenue and ensure seamless guest experiences.
  • Conduct regular audits to identify areas for improvement in Front Office operations, maintenance, and repair.

People Management

  • Maintain excellent relationships with hotel departments to foster collaboration, productivity, and high guest satisfaction.
  • Liaise with departments to ensure smooth Front Office operations and address any issues promptly.
  • Ensure prompt and courteous guest check-in, room allocation, and service.
  • Handle guest enquiries, messages, and bookings with professionalism and efficiency.

Financial Management

  • Review guest accounts with exceeded credit limits and suggest courses of action to the Front Office Manager.
  • Prepare and submit annual budgetary information and updates as required.
  • Assist the Front Office Manager in budgeting, reviewing credit limit reports, and verifying cash and bank deposits.
  • Ensure adherence to cash and credit policies.

Operational Management

  • Ensure strict adherence to check-in and check-out procedures, obtaining correct guest details.
  • Be readily available to address guest problems or complaints.
  • Maintain rooms to Novotel standards and ensure maximum occupancy within agreed overbooking policies.
  • Maintain Front Office areas to standards and ensure timely delivery of newspapers and parcels.
  • Handle incoming and outgoing telephone calls professionally.
  • Train team members on Standard Operating Procedures.
  • Monitor industry trends and implement best practices after management approval.
  • Act as Duty Manager as needed.

Managerial Qualities

  • Lead with persuasion and motivation to achieve organizational goals, emphasizing honesty, integrity, and cultural awareness.
  • Accept responsibility and demonstrate self-confidence, motivation, and drive.
  • Enhance organizational performance by delegating tasks and responsibilities effectively.
  • Think strategically, inductively, and creatively, recognizing and acknowledging others' ideas.

Hygiene / Personal Safety / Environment:

  • Ensure a clean and tidy workplace and storage areas.
  • Follow safety guidelines for equipment usage.
  • Apply hotel security regulations.
  • Comply with ISO 14001 quality certification requirements.
  • Respect the hotel's environmental commitments.

Key Contacts:

  • Liaise with Housekeeping Manager, Asst. Housekeeping Manager, Duty Manager, Front office Associates, Bell Team Leaders / Associates.


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