GSA Front Office Representative

4 weeks ago


Khopoli, Maharashtra, India AccorHotel Full time
Front Office Representative

We are seeking a highly skilled and customer-focused Front Office Representative to join our team at Accor Hotel. As a Front Office Representative, you will be the first point of contact for our guests and will be responsible for ensuring they have a memorable experience with us.

Key Responsibilities:

  • Provide exceptional service to guests, responding to requests and resolving issues in a timely and professional manner.
  • Take initiative to add a personalized touch to each guest's experience, ensuring they feel valued and appreciated.
  • Promote hotel facilities and services, identifying opportunities to enhance the guest's stay through upselling and cross-selling.
  • Maintain high standards of customer service at the Reception desk, consistently exceeding customer expectations.
  • Assist with day-to-day operations of the Front Office Department, ensuring seamless communication and collaboration with other teams.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of hotel operations and services.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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