Duty Manager

7 days ago


Khopoli, Maharashtra, India AccorHotel Full time

Job Summary

The Duty Manager - Front Office Operations is responsible for ensuring the smooth functioning of the hotel's front office operations, providing exceptional guest experiences, and maintaining high standards of service quality.

Key Responsibilities

  • Manage the front office team to ensure efficient check-in and check-out processes, room assignments, and guest services.
  • Monitor and maintain accurate records of guest arrivals, departures, and room inventory.
  • Ensure prompt and courteous handling of guest inquiries, complaints, and requests.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.

Requirements

  • Proven experience in hotel operations, preferably in a front office role.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
  • Strong problem-solving and conflict resolution skills.


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