Accor Hospitality Professional: Guest Experience Expert

2 weeks ago


Khopoli, Maharashtra, India Accor Full time

**Company Overview**

Accor is a leading hospitality group with a portfolio of unique experiences, blending luxury and accessibility to make each stay unforgettable.

**Job Summary**

We are seeking a skilled Guest Service Associate to join our team at Novotel. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.

**Key Responsibilities**

  • Ensure prompt and courteous service to guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Collaborate with hotel departments to ensure seamless coordination and maximize guest satisfaction.
  • Familiarize yourself with all menu items and maintain accurate knowledge of hotel facilities and services.
  • Participate in the setup and maintenance of operating equipment, and ensure a clean and organized working environment.
  • Report any equipment malfunctions or suspicious activities to the Food & Beverage Team Leader.
  • Ensure minimal breakage, pilferage, and spoilage, adhering to hotel standards.

**Requirements**

We are looking for a candidate with excellent communication and interpersonal skills, a positive attitude, and a passion for delivering exceptional customer service. If you are a team player with a focus on guest satisfaction, we encourage you to apply for this exciting opportunity.



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