Accor Hospitality Professional: Guest Experience Expert
2 weeks ago
**Company Overview**
Accor is a leading hospitality group with a portfolio of unique experiences, blending luxury and accessibility to make each stay unforgettable.
**Job Summary**
We are seeking a skilled Guest Service Associate to join our team at Novotel. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.
**Key Responsibilities**
- Ensure prompt and courteous service to guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
- Collaborate with hotel departments to ensure seamless coordination and maximize guest satisfaction.
- Familiarize yourself with all menu items and maintain accurate knowledge of hotel facilities and services.
- Participate in the setup and maintenance of operating equipment, and ensure a clean and organized working environment.
- Report any equipment malfunctions or suspicious activities to the Food & Beverage Team Leader.
- Ensure minimal breakage, pilferage, and spoilage, adhering to hotel standards.
**Requirements**
We are looking for a candidate with excellent communication and interpersonal skills, a positive attitude, and a passion for delivering exceptional customer service. If you are a team player with a focus on guest satisfaction, we encourage you to apply for this exciting opportunity.
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