Guest Service Ambassador

6 days ago


Khopoli, Maharashtra, India Accor Full time

Prime Function:

  • Provide exceptional service to guests by meeting and exceeding their expectations.
  • Welcome guests with a professional greeting.
  • Report any issues affecting the hotel to management.

Key Responsibilities:

People Management

  • Respond to customer inquiries and resolve issues in a timely manner.
  • Address guest complaints, requests, and inquiries regarding food and services.
  • Coordinate with hotel departments to ensure seamless service.

Financial Management

  • Use resources efficiently and educate the team on cost-effective practices.

Operational Management

  • Set up operating equipment and inspect linen and condiments before service.
  • Familiarize yourself with menu items.
  • Clear and reset tables for guests.
  • Take guest orders and advise on menu options in the absence of the Food and Beverage Team Leader.
  • Familiarize yourself with property layout, fire exits, and elevator locations.
  • Report equipment malfunctions, emergencies, or suspicious persons to the Food and Beverage Team Leader.
  • Minimize breakage, pilferage, and spoilage.


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