Guest Service Ambassador
6 days ago
Prime Function:
- Provide exceptional service to guests by meeting and exceeding their expectations.
- Welcome guests with a professional greeting.
- Report any issues affecting the hotel to management.
Key Responsibilities:
People Management
- Respond to customer inquiries and resolve issues in a timely manner.
- Address guest complaints, requests, and inquiries regarding food and services.
- Coordinate with hotel departments to ensure seamless service.
Financial Management
- Use resources efficiently and educate the team on cost-effective practices.
Operational Management
- Set up operating equipment and inspect linen and condiments before service.
- Familiarize yourself with menu items.
- Clear and reset tables for guests.
- Take guest orders and advise on menu options in the absence of the Food and Beverage Team Leader.
- Familiarize yourself with property layout, fire exits, and elevator locations.
- Report equipment malfunctions, emergencies, or suspicious persons to the Food and Beverage Team Leader.
- Minimize breakage, pilferage, and spoilage.
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Hotel Service Ambassador
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Guest Service Ambassador
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Guest Service Ambassador
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Hotel Service Ambassador
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Hotel Service Ambassador
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Guest Service Associate
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