Accommodation and Beverage Service Professional
2 weeks ago
Job Description
Key Responsibilities:
Guest Management
- Resolve customer queries efficiently to ensure satisfaction.
- Address guest complaints, requests, or inquiries regarding food and services.
- Maintain seamless coordination and cooperation with Novotel departments.
Financial Performance
- Optimize resource use and educate the team on cost-effective practices.
Operational Efficiency
- Set up operating equipment and inspect linen and condiments before service.
- Familiarize yourself with menu items.
- Clear and reset tables, and take guest orders in the absence of the Food & Beverage Team Leader.
- Report equipment malfunctions, emergencies, or suspicious persons.
- Minimize breakage, pilferage, and spoilage.
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