Accommodation and Beverage Service Professional

2 weeks ago


Khopoli, Maharashtra, India Accor Full time

Job Description

Key Responsibilities:

Guest Management

  • Resolve customer queries efficiently to ensure satisfaction.
  • Address guest complaints, requests, or inquiries regarding food and services.
  • Maintain seamless coordination and cooperation with Novotel departments.

Financial Performance

  • Optimize resource use and educate the team on cost-effective practices.

Operational Efficiency

  • Set up operating equipment and inspect linen and condiments before service.
  • Familiarize yourself with menu items.
  • Clear and reset tables, and take guest orders in the absence of the Food & Beverage Team Leader.
  • Report equipment malfunctions, emergencies, or suspicious persons.
  • Minimize breakage, pilferage, and spoilage.

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