Customer Service Representative
3 weeks ago
Job Description
Key Responsibilities:
Guest Experience
- Provide exceptional customer service by responding to queries and resolving issues in a timely and efficient manner.
- Ensure seamless communication with guests, addressing their complaints, requests, or inquiries regarding food and services.
- Collaborate with hotel departments to ensure maximum cooperation, productivity, morale, and guest satisfaction.
Operational Efficiency
- Optimize resource utilization and educate the team on cost-effective practices.
- Set up operating equipment, inspect linen and condiments, and ensure a clean and organized environment.
- Familiarize yourself with menu offerings and ensure accurate ordering and serving.
- Clear and reset tables, maintain a clean and safe environment, and report any equipment malfunctions or emergencies.
Teamwork and Safety
- Assist the Food and Beverage Team Leader in guest ordering, advising on specials, and maintaining a positive guest experience.
- Ensure familiarity with property layout, fire exits, and elevator locations.
- Report any suspicious activity or equipment malfunctions to the Food and Beverage Team Leader.
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