Sales and Business Development Representative
2 weeks ago
Job Summary
We are seeking a highly motivated and organized Sales and Business Development Representative to join our team at AccorHotel. As a Sales and Business Development Representative, you will be responsible for maintaining complete knowledge of hotel features, services, and hours of operation. You will also be responsible for answering incoming phone calls, coordinating group arrangements, and communicating group needs and specifications to all relevant departments.
Main Responsibilities
- Primary Responsibilities
- Maintain complete knowledge of the following:
- Hotel features and services
- Hotel function space and entertainment options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
- Answer incoming phone calls in a pleasant manner using hotel telephone etiquette guidelines
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Follow up with post-conference reports and review group billings
- Input all group bookings and update booking activities in the system on a weekly basis
- Prepare reports and maintain proper records and filing system in accordance with hotel sales administration process
- Maintain gifts inventory and coordinate the sending of gifts to clients
- Arrange site inspections for potential clients
- Promote positive relations with clients and attend to all requests expediently and courteously
- Acknowledge and handle client complaints and comments tactfully and efficiently
- Upsell and promote hotel facilities and services at every available opportunity to maximize sales revenue
- Maintain complete knowledge of the following:
- Other Responsibilities
- Be fully conversant with hotel fire and life safety/emergency procedures
- Attend all briefings, meetings, and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Be aware of the hotel fire and life safety/emergency procedures
- Perform other reasonable duties assigned by management
Main Complexity/Critical Issues in the Job
- Define precise client requirements and ensure that the services offered correspond effectively to their requests
- Provide after-sales service and ensure that all guest complaints are efficiently addressed
Remote Work
No
Employment Type
Full-time
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