Duty Manager

1 month ago


Khopoli, India AccorHotel Full time

PrimeFunction:

  • Responsiblefor the smooth functioning and for the satisfactory rooming andwelfare of all guests of the hotel.
  • Responsiblefor Reception Concierge operations Telephones Hospitality andCashier.
  • Liaise with different departments forsmooth and coordinated work.
  • Ensure cleanlinessof all areas under the Front Office viz. Lobby corridors mainstaircase and drive away.
  • Ensure to interactwith the guests & enable the team to understand guestrequirements.

KeyResponsibilities:

FrontOffice Planning

  • Ensurethat the arrivals and departures for the day and relevant recordsare maintained.
  • Ensure quality in all aspectsof work and among the staff in thelobby.

PeopleManagement

  • Personallywelcome and escort all guests of thehotel.
  • Authorize courtesies forV.I.Ps.
  • Ensure that regular training isconducted as per the standards.
  • Deal with theinquiries and complaints of the Guests tactfully and initiatefollowupaction.

FinancialManagement

  • Responsiblefor maintaining high level of room sales byupselling.
  • Ensure maximum room occupancy withinagreed overbooking policy.
  • Ensure to balancethe accounts on a dailybasis.

OperationalManagement

  • Adhere tothe Standard Operating Procedures &policies.
  • Check outstandings of inhouse guestson a daily basis.
  • To checkwhether the following records are kept in order and up todate.
  1.  Cforms
  2. Reception / Information LogBook       
  • Ensurethat the luggage of incoming and outgoing guests is handled quicklyand efficiently.
  • Ensure that all mail andmessages awaiting arrival of incoming guests are promptlydelivered.
  • Check the grooming and hygiene ofthe team.
  • Ensure all V.V.I.P room inspection incoordination with House KeepingDepartment.
  • Ensure that newspapers and parcelsare delivered in the rooms without delay.
  • To bereadily available at all times to deal with problems orcomplaints.
  • Ensure effective and speedy checkin& checkout facilities.
  • Deal with theinquiries and complaints of the Guests tactfully and initiatefollowup action.
  • Ensure that the entrance iseasily accessible to cars and taxis at alltimes.
  • Conduct briefing for concierge and FrontDeskAssociates

ManagerialQualities

  • Leadershipskills that utilize persuasion and motivation to attainorganizational       goals is the most desirable management quality followed by honestyintegrity ethical behavior tactfulness openness and culturalawareness;
  • Ability toaccept responsibility;
  • Self confidencemotivation drive and tenacity;
  • Ability toenhance organizational performance;
  • Ability toclearly delegate tasks andresponsibilities;
  • Ability to thinkstrategically inductively and creatively;
  • andthe propensity to recognize and acknowledge other peoplesideas.

RemoteWork :

No


EmploymentType :

Fulltime


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