Reservation Manager

4 weeks ago

Khopoli, India AccorHotel Full time
Job Description

What is in it for you:

  • The Reservation Manager is responsible for optimizing the hotel’s and RGI (Revenue Generation Index – measuring the hotel’s position as compared to the competition) sales revenue.
  • Close interaction with the hotel’s senior management.
  • Takes part in determining budget and strategy & is accountable for its implementation.
  • He is responsible for pricing strategy and for optimizing inventory.
  • Must provide a global perspective on Revenue Management to the whole hotel.
  • Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
  • Managing staff and ensuring smooth day to day activities for reservation department
  • Attend trainings as per schedule.
  • Show fullest cooperation and respect within the team and other departments.
  • Is aware of the daily activities and has product knowledge of all the hotel facilities
  • Supports the budgetary process and the yearly strategy.
  • Devises the yearly budget per segment, per day.
  • Determines sales strategy.
  • Determines yearly rate tables for all market segments.
  • Develops and steers the hotel’s Revenue strategy.
  • Prepares forecasts and chairs the Revenue meeting
  • Determines and implements pricing strategies and circulates the recommendations
  • Nurtures relations with internet partners
  • Updates rates and restrictions throughout all distribution channels
  • Collects, integrates and studies market and competition data on a daily basis
  • Produces benchmarking, GDS performance and other reports.
  • Maintains work systems and tools.
  • Maintain the revenue reporting system and analyze reservation patterns.
  • Staying up to date on any software or data management trends.
  • Be totally familiar with hotel products, rates, and promotions at all times. Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.
  • Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes
  • Provide ongoing market intelligence by monitoring business sources and segments.
  • Penetrate and saturate prospective and existing customer organizations for effective multi department selling.
  • Assist the Assistant Director of Revenue in pursuing new market segments to secure sales and prepare proposals for consideration.
  • Positive communication of the hotel image to existing and potential customer at all times.
  • Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
  • Report on trends in the industry and local markets.
  • Attends the hotel’s revenue meetings as scheduled.
  • Be well groomed to the standards laid down. Insist on the same standard for your employees.
  • To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
  • Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of P&C.

Qualifications

Your experience and skills include:

  • Minimum of 4-5 years’ experience in 5* hotel.
  • Experience in the GCC and/or Middle East Region is a plus.
  • Excellent communication skills, both written and verbal required.
  • Be committed to exceeding guest expectations


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