Assistant Manager Guest Service IT

2 months ago

Thane, India AccorHotel Full time

JobDescription

 

Title ofPosition: Assistant Manager GuestService

 

Reportsto:         Guest ServiceManager

 

PositionOverview:  

  • Responsible formaintaining high quality of guest services primarily in the areasof arrivals departures rooming food & services and specialneeds and enquiries that guests may have during theirstay.
  • Responsible for optimizing hoteloccupancy room rate handling guest complaints professionally andeffectively.
  • To assist the Guest ServiceManager to operate a highly proficient and productive guestservices of the hotel.
  • Responsible for salesaccording to hotel task.

 

KEYTASKS

EXPECTEDRESULTS

Duties

 

  • Musthave a thorough working knowledge of the operations to include thefront desk reception/cashiering procedures reservations and outletservices.
  • Must have strong understanding of thefunctions of each department of the hotel physical layouts of thehotel facilities the key personnel and their roles daily functionsand special events and conventions and groups currently in thehouse and due to arrive.
  • Assists in conductingtraining for all Guest Service team.
  • AssistsGuest Service Manager in formulating new procedures and directivesin order to continue improve theDepartment.

Responsibilities

Assistthe Guest Service Manager in thefollowing:

  • Establish ongoing On JobTraining Programs within the department.
  • Inductnew staff into the team department and Hotel in the first week oftheir employment following guidelines. Ensure that all staff underyour control carries out their duties.
  • Openlycommunicate with staff ensuring regular briefings occur and allrelevant information is passedon.

 

Systems&Procedures

  • Log andinform Guest Service Manager of any system problems. Suggest anyimprovements that could be made to improve existing systems andprocedures.
  • Follow policies and proceduresoutlined in the Departmental Service Standards / ProceduresManual.
  • Complete allduties and ensure a concise handover

Health &Safety

  • Use safe manualhandling techniques practice safe work habits wear protectiveclothing provided where necessary and take a consultative role inassisting and maintaining a clean tidy work area and a healthy andsafe working environment.
  • Maintain proceduresto minimize our impact on the environment and preventpollution.
  • Report any health or safety hazardsfaults repairs cleaning needs and accidents to yourManager.
  • Ensure all equipment is kept in goodworking order and used only for the purpose for which it wasintended. Report all broken or damaged departmental equipment toyour Manager.
  • Contribute to cost controlthrough energy conservation correct storage of all materials anduse of equipment per operating standards and manufacturersspecifications.
  • Be fully conversant withdepartmental fire and evacuationprocedures.

CustomerService

  • Provideefficient friendly and professional service to allguests.
  • Lead by example when attending to guestrequests.  Show efficiency in constantly striving toprovide Total Customer Satisfaction.
  • Takeinitiative to ensure that interactions with our customers (internalor external) are positive and productive; call your Manager ifdifficulties arise.
  • Work together with trust sothat colleagues and management meet the goals of thedepartment/Hotel.
  • Treat customers andcolleagues from all cultural groups with respect sensitivity andtransparency.
  • Take every opportunity to be asalesperson by active selling of special promotions and facilitiesavailable within theHotel.

 

Other

  • Takeresponsibility to ensure all required tasks are completedaccurately and within given timeframes.
  • Participate in scheduled training anddevelopment programs provided by the Hotel to improve self anddepartment standards and attend departmental meetings asrequired.
  • Ensure wherever possible thatemployees are provided with a work place free of discriminationharassment and victimization.
  • Follow propertyprocedures with respect to grooming performance and conductstandards occupational health and safety emergency procedures andall other property policies and procedures as detailed in theemployee handbook / department procedure manuals / company policymanuals.
  • Ensure Hotel Customer and Staffinformation or transactions are kept confidential during or afteremployment with the company. 
  • Anyother reasonable request within your range of competence asrequired by your HotelManagement.

 

 

 

KeyContacts

 

Liaiseswith

Responsiblefor (asassigned)

 

GuestServiceManager

 

 

GuestServiceAssociates

 

 

Thisjob description is not intended to be an exhaustive list of allresponsibilitys skill effort or working condition associates withthe position. It is intended to provide a description of theprinciple elements essential for the performance of the job. Alljob descriptions are subject tochange.


Remote Work :

No


EmploymentType :

Fulltime

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