Guest Relation: Hotel
6 months ago
**WE ARE HIRING**
**Job designation:
- Guest Relations: Hotel**
**Job location:
- Thane, Maharashtra**
**Salary:
- 32,000-35,000 Per Month**
**Experience:
- **
**Total experience:
- **
- 7 years of experience in a customer service role, preferably in the hospitality industry.
**Minimum experience:
- **
- At least 1-2 years of experience in a customer service role, preferably in the hospitality industry.
**Education:
- **
- Bachelor's degree in hospitality management or related field preferred.
**Skillset:
- **
- **Good communication skills**:
- **Proficiency with MS Office**
**ONLY FEMALES REQUIRED**
**IMMEDIATE JOINERS REQUIRED**
**Profile Introduction**:
The Guest Relations Officer plays a pivotal role in ensuring exceptional guest experiences within the hotel. This position requires a dynamic individual with strong interpersonal skills, attention to detail, and a passion for customer service. The Guest Relations Officer acts as a liaison between guests and various hotel departments, striving to anticipate and fulfill guests' needs and preferences to enhance their overall stay.
**Responsibilities**:
- Greet guests upon arrival and ensure a smooth check-in process.
- Provide personalized assistance and information to guests regarding hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and efficiently, maintaining a professional and courteous demeanor at all times.
- Coordinate with housekeeping, maintenance, and other departments to address guest concerns and resolve issues effectively.
- Maintain accurate records of guest interactions and preferences to facilitate personalized service and follow-up.
- Assist with reservations, bookings, and coordination of special arrangements for VIP guests and events.
- Conduct regular inspections of public areas to ensure cleanliness and orderliness, addressing any deficiencies promptly.
- Collaborate with the front desk team to optimize room assignments and manage room inventory effectively.
- Monitor guest feedback through various channels and implement appropriate measures to enhance guest satisfaction.
- Participate in training sessions and workshops to enhance knowledge and skills related to guest service and hospitality.
**Requirements**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Customer-focused attitude with a genuine desire to exceed guest expectations.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work shifts, including weekends and holidays.
- Fluency in multiple languages may be an asset, depending on the hotel's clientele.
**FULL TIME**
**Languages:
- English, Hindi and Marathi**
**Salary**: ₹32,000.00 - ₹35,000.00 per month
Work Location: In person
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