Guest Relation Executive

2 weeks ago


Hiranandani Estate Thane Maharashtra, India Yash Birla Group Full time

A guest relations executive, also known as a guest relations officer, guest relations coordinator, or guest relations specialist. Their responsibilities include:

- Greeting guests: Welcoming guests upon arrival and providing exceptional customer service throughout their stay
- Anticipating needs: Anticipating guest needs and building rapport with customers
- Providing information: Helping prepare welcome folders with information about amenities, area, and venues, and promoting services
- Assisting with tasks: Offering assistance with certain tasks, such as confirming travel arrangements or taking messages
- Addressing complaints: Addressing customer complaints and escalating to the guest relations manager when needed
- Recording information: Recording information in the logbook daily
- Ensuring compliance: Ensuring compliance with health and quality standards
- Planning events: Planning events and assisting attendees
- Problem solving: Identifying problems guests are having and working out the best way to resolve them

Pay: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8657362134



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