Guest Service Associate @ It

4 months ago

Thane, India IBIS Full time

**Job Description** Job Description**

**Department: Guest Service**

**Designation: Guest Service**_ _**Associate**

**Reports To: Assistant Manager Guest Service**

**Prime Function**:

- Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may effect the interests of **ACCOR** should be brought to the attention of the Management
- Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)

**Key Responsibilities**:
**_
People Management_**
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.

**_
Financial Management_**
- Identify optimal, cost effective use of the resources and educate the team on the same.

**_
Operational Management_**
- Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
- In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
- Ensure to handle the luggage in a courteous and efficient manner.
- Control room inventory and assign room per guest needs.
- Ensure to be familiar with the property lay out, fire exits and elevator locations.
- Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager.
- Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

**Occupational Health & Safety**

**_ Employee Responsibility_**

All employees are responsible for complying with the relevant OHS&E legislation and policies.

This will include in particular:

- Taking care of themselves and others.
- Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training.
- No interfering with or misusing safety equipment.
- Reporting all hazardous situations.
- Following all reasonable instructions from a manager

**Replacement and Temporary Mission**:
Be ready and responsible for any job, which may be assigned by the Management.

  • Guest Service Associate

    6 months ago

    Thane, India Mosahay Full time

    **Job Title: Guest Service Associate** **Company: INOX** **Location**:Thane, Maharashtra (R Mall) **Salary: INR 18,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will play a crucial role in ensuring an exceptional cinema experience for our patrons. Your primary responsibility will be to...

  • Guest Service Associate @ It

    6 months ago

    Thane, India AccorHotel Full time

    **Company Description** Our commitment to Diversity & Inclusion**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every...

  • Guest Service Associate @ It

    6 months ago

    Thane, India AccorHotel Full time

    **Company Description** Our commitment to Diversity & Inclusion**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every...

  • Guest Service Associate@it

    6 months ago

    Thane District, Maharashtra, India AccorHotel Full time

    Company Description **Our commitment to Diversity & Inclusion**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day,...

  • Guest Service AssociateIT

    2 months ago

    Thane, India AccorHotel Full time

    JobDescription Department: GuestService Designation:  Guest ServiceAssociate ReportsTo:     Assistant Manager GuestService  PrimeFunction: Ensureto provide proficient and professional guest service to the guestsby meeting and also exceeding theirexpectations.Welcome the guests by greetingthem as per the standards.Any matter which mayeffect the...

  • Guest Service Associate@it

    6 months ago

    Thane District, Maharashtra, India ibis Thane Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making...

  • Guest Service Associate

    6 months ago

    Thane, India MoSahay Pv Full time

    Key Responsibilities: - Greet and welcome guests in a friendly and professional manner. - Assist guests with ticket purchases and provide information on movie showtimes, seating, and promotions. - Operate ticketing systems accurately to sell tickets and process payments. - Address guest inquiries and resolve any issues or complaints promptly and courteously....

  • Assistant Manager Guest Service IT

    2 months ago

    Thane, India AccorHotel Full time

    JobDescription Title ofPosition: Assistant Manager GuestService Reportsto:         Guest ServiceManager PositionOverview:  Responsible formaintaining high quality of guest services primarily in the areasof arrivals departures rooming food & services and specialneeds and enquiries that guests may have during theirstay.Responsible for optimizing...

  • Guest Relations Executive

    2 weeks ago

    Thane, India Hotel Fortune Park Lake City, Thane Full time

    A guest relation associate in a front office is responsible for providing customer service to guests and managing the front desk. Here are some of their responsibilities: - **Customer service**: Greet guests, answer questions, and address complaints - **Front desk management**: Ensure check-ins and check-outs are handled smoothly - **Guest experience**:...

  • Customer Service Associate

    4 weeks ago

    Thane, India Inspiroz IT service pvt.ltd Full time

    **Position Overview**:We are seeking a dedicated Customer Service Representative with strong communication skills and a customer-first mindset. In this role, you will handle customer inquiries, provide assistance, and ensure a positive customer experience. Proficiency in basic Excel, excellent written and spoken English, and accurate typing skills are...

  • Guest Relation Executive

    6 months ago

    Thane, India Lords Hotels & Resorts Full time

    Responsibilities: - Greet guests upon arrival and ensure a warm welcome. - Provide exceptional customer service and address guest inquiries and concerns promptly. - Assist guests with check-in and check-out procedures efficiently. - Handle reservations, cancellations, and modifications accurately. - Coordinate with other departments to fulfill guest...

  • Guest Relation: Hotel

    6 months ago

    Thane, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - Guest Relations: Hotel** **Job location: - Thane, Maharashtra** **Salary: - 32,000-35,000 Per Month** **Experience: - ** **Total experience: - ** - 7 years of experience in a customer service role, preferably in the hospitality industry. **Minimum experience: - ** - At least 1-2 years of experience in a...

  • Guest Relations

    6 months ago

    Thane, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Guest Relations : Resort Location: - Thane Maharashtra Salary: - 25,000 To 40,000 Per Month + Food And Accommodation Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 4 to 5 Years with hospitality industry - Minimum Experience : 1 -2 Years of Proven experience in a guest-facing role...

  • Guest Relation Executive

    3 months ago

    Thane, India The Byke Hotel Suraj Plaza Thane Full time

    Guest Relation Executive responsibilities: - Greeting guests GRE' s are often the first and last person guests see, so they are responsible for making a good impression. They welcome guests during check-in and say goodbye when they check out. - Assisting with reservations GRE's may help guests make reservations and arrange for special services. - Ensuring a...

  • Guest Relation Executive

    3 months ago

    Thane, India Hotel Fortune Park Lake City, Thane Full time

    * - Check on VIP reservations, complete their pre-registration formalities. - Allocate rooms to all arriving guests. - Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. - Set up accurate accounts for each guest according to their requirements. - Attend to guests courteously and deal...

  • Guest Relation Executive

    6 months ago

    Thane, India Hotel Fortune Park Lake City, Thane Full time

    * - Check on VIP reservations, complete their pre-registration formalities. - Allocate rooms to all arriving guests. - Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. - Set up accurate accounts for each guest according to their requirements. - Attend to guests courteously and deal...

  • Guest Relation Executive

    2 months ago

    Thane, India Hotel Fortune Park Lake City, Thane Full time

    * - Check on VIP reservations, complete their pre-registration formalities. - Allocate rooms to all arriving guests. - Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. - Set up accurate accounts for each guest according to their requirements. - Attend to guests courteously and deal...

  • Guest Relation Executive

    6 months ago

    Thane, India Hotel Fortune Park Lake City, Thane Full time

    * - Check on VIP reservations, complete their pre-registration formalities. - Allocate rooms to all arriving guests. - Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. - Set up accurate accounts for each guest according to their requirements. - Attend to guests courteously and deal...

  • Guest Relation Executive

    2 weeks ago

    Hiranandani Estate, Thane, Maharashtra, India Yash Birla Group Full time

    A guest relations executive, also known as a guest relations officer, guest relations coordinator, or guest relations specialist. Their responsibilities include: - Greeting guests: Welcoming guests upon arrival and providing exceptional customer service throughout their stay - Anticipating needs: Anticipating guest needs and building rapport with...

  • Guest Relation Executive

    3 months ago

    Mira Road, Thane, Maharashtra, India SEVEN ELEVEN CLUB Full time

    A guest relation executive at a hotel has many duties and responsibilities, including: - Greeting guestsThe guest relation executive is the first person guests see when they arrive at the hotel. - Managing reservationsThe guest relation executive helps manage reservations and coordinates check-in and check-out procedures. - Addressing guest concernsThe...