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Guest Service AssociateIT

2 months ago

Thane, India AccorHotel Full time

JobDescription

 

Department: GuestService

 

Designation:  Guest ServiceAssociate

 

ReportsTo:     Assistant Manager GuestService

 

 

PrimeFunction:

 

  • Ensureto provide proficient and professional guest service to the guestsby meeting and also exceeding theirexpectations.
  • Welcome the guests by greetingthem as per the standards.
  • Any matter which mayeffect the interests of ACCOR shouldbe brought to the attention of theManagement
  • Facilitates the functioning of and /or oversees the functioning of Guest Service deparment (FrontOffice and F&BService)

 

KeyResponsibilities:

 

PeopleManagement

 

  • Respondto customer queries by resolving issues in a timely and efficientmanner to ensure customer satisfaction.
  • Ensureto attend to guest complaints requests or inquiries regarding thefood and services.
  • Establish and maintainseamless coordination & cooperation with all departments ofibis Mumbai Vikhroli to ensure maximum cooperation productivitymorale and guestservice.

 

FinancialManagement

 

  • Identifyoptimal cost effective use of the resources and educate the team onthesame.

 

OperationalManagement

 

  • Responsiblefor set up of all operating equipments and ensure to inspect linenand condiments before the service.
  • Ensure to befamiliar with all dishes on the menu.
  • Ensureclearance of all soiled chinaware glassware silverware from theguest table and reset the table for the nextarrival
  • In the absence of the Assistant ManagerGuest Service ensure to take guest orders advice guests on specialsmenu options maintain control of guest and hotel accounts ensuringthat all charges are accurate and posted on a timelybasis.
  • Use every opportunity to promote hotelfacilities and maximize sales through sound product knowledge andselling skills.
  • Ensure that all guest queriesinquiries and requests are attended to in a helpful professionalyet warm and friendly manner.
  • Ensure to handlethe luggage in a courteous and efficientmanner.
  • Control room inventory and assign roomper guest needs.
  • Ensure to be familiar with theproperty lay out fire exits and elevatorlocations.
  • Report any equipment malfunctionemergency situations or suspicious persons to the Guest ServiceManager.
  • Ensure that breakage pilferage andspoilage are kept to a bareminimum.

 

 

 

OccupationalHealth &Safety

EmployeeResponsibility

Allemployees are responsible for complying with the relevantOHS&E legislation andpolicies.

 

This willinclude in particular:

  • Taking care ofthemselves and others.
  • Cooperating with AccorHotel instructions including Safe Work Method Statements Safety andother Procedures and Training.
  • No interferingwith or misusing safety equipment.
  • Reportingall hazardous situations.
  • Following allreasonable instructions from amanager

 

Replacementand Temporary Mission:

Be readyand responsible for any job which may be assigned by theManagement.

This job description is not intendedto be an exhaustive list of all responsibilities skill effort orworking condition associates with the position. It is onlyindicative & intended to provide a description of theprinciple elements essential for the performance of the job. Alljob descriptions are subject tochange.


Remote Work :

No


EmploymentType :

Fulltime