Front Office Assistant

4 months ago

Thane, India Six Senses Hotels Resorts Spas Full time

  • Perform shift opening and closing procedures
  • Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
  • Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
  • Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
  • Escort guest accordingly throughout the retreat.
  • Knowledge on room rates and suggesting upselling when necessary.
  • Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
  • Maintain imprest and floating cash assigned by the retreat. Make change, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift
  • Maintain efficient administration within the department preparing and submitting operational reports on time.
  • Adhere to all SOPs and ensure team follows in respective shifts
  • Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
  • Ensure all equipment of the department is kept clean and in good working condition.
  • Prepare all arrival amenities such as welcome letter, shoe bag, cold towels and welcome drinks.
  • Collect any information about special dietary requests, allergies or other safety conditions and coordinate with chef to meet guests at meals.
  • Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
  • Check all information on registration card and cross check with correspondence for accuracy and all guest documents are filled, registered and confirmed by the retreat management.
  • Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
  • Understand how to process payments via multiple sources and close accounts and convert money accordingly through foreign currency exchange.
  • Ensure different food service meals are delivered according with retreat guidelines.
  • Knowledge of different types of treatments at Six Senses Spa and assist on making any bookings.
  • Knowledge of all Six Senses properties.
  • Maintain a high standard of personal appearance, grooming and hygiene.
  • Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
  • Ensure all equipment of the department is kept clean and in good working condition.
  • Knowledge and strict adherence to LQA standards.
  • Perform any additional tasks given by supervisor/management.
  • Keep track of the par stock of daily stationaries and guest supplies.
  • Prepare all records like A&D, Shift checklists for the shift
  • Drive the battery operated buggy safely
  • Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

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