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Front Office Supervisor

2 months ago

Thane, India Adinath Agencies Full time

**Profile Introduction**:
The Front Office Supervisor is responsible for overseeing the front desk operations, ensuring smooth check-ins, check-outs, guest inquiries, and overall guest satisfaction. This role requires a strong leadership presence, exceptional customer service skills, and the ability to manage a team in a fast-paced hospitality environment. The Front Office Supervisor works closely with all departments to ensure guests’ needs are met and that hotel operations are efficient and organized.

**Key Responsibilities**:

- Supervise the daily operations of the front desk team, ensuring smooth check-in/check-out procedures.
- Ensure all guest inquiries, requests, and concerns are handled in a professional and timely manner.
- Oversee and assist with reservations, room assignments, and room availability.
- Monitor the lobby and public areas, ensuring they are clean, welcoming, and in line with hotel standards.
- Ensure proper cash handling procedures and accountability for any financial transactions.
- Provide exceptional customer service to all guests, handling complaints and resolving issues effectively.
- Greet guests on arrival and ensure a warm, efficient check-in process.
- Supervise, train, and mentor front desk staff, ensuring high standards of service are maintained.
- Conduct performance evaluations and provide ongoing coaching and feedback to staff.
- Assist with the preparation of reports related to guest arrivals, departures, reservations, and occupancy.
- Monitor front office operations to ensure adherence to policies and procedures.
- Ensure accurate room reservations and communicate special guest requests or VIP accommodations.
- Ensure compliance with hotel security protocols, emergency procedures, and health and safety standards.

**Profile Requirements**:

- High school diploma or equivalent.
- Minimum of 2-3 years experience in a front office or customer service role within a hotel.
- Previous supervisory or leadership experience is a plus.
- Leadership and team management skills.
- Outstanding communication and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to handle difficult or irate guests with professionalism and tact.
- Knowledge of hotel policies, procedures, and industry best practices.

Pay: ₹22,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Work Location: In person