Front Office Supervisor

1 week ago


Thane, India Planet Hollywood Thane City (SJJ Realty Pvt. Ltd.) Full time

1. Ensures Outstanding customer care at all times. 2. Maintains a friendly, professional, cheerful and courteous demeanor at all times. 3.Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion. 5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. 6. Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service. 7. Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. 8. Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Adheres to company credit limit policies. 10. Allocates rooms to expected arrivals after checking the guests preferences and special requests. 11. Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc. 12. Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner. 13. Cross checks all billing instructions are correctly updated 14. Handles bus group arrivals and corporate market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct. 14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures. 15. Participates in setting yield management strategies, marketing programs and rates 16. Performs other duties as assigned, requested or deemed necessary by management. 17. Ensures Front desk log book and hotel log book is always updated and acted upon. 18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. 19. Participates in hotel committees and task force assignments. 20. Assists all departments in servicing the guests especially during high volume periods. 21. Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager. 22. Produces hotel front desk schedules 23. Participates in the budget and forecast reporting 24. Ensures time and attendance policies and payroll are accurately reflected. 25. Attends meetings as required. 26. Ensures front desk supplies are stocked and computer equipment functioning properly. 27. Oversees the business center and ensures the area is clean and guest ready at all times.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8657015177
- Health insurance



  • Thane, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Front Office Supervisor Location: - Thane Maharashtra Salary: - 20,000 To 30,000 Per Month Food And Accommodation Provided Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 3 Years with hotel industry - Minimum Experience : 1 - 2 Years as a front office...

  • Front Office

    4 days ago


    Thane, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Front Office (GSA) : Hotel Job location: - Thane, Maharashtra **Salary**: - 15,000- 25,000 per month Experience: - 1-5 years of experience in a front office or customer service role Education: - High school diploma or equivaled Skillset: - Good communication skills - Proficiency with MS Office - Proficient in...


  • Thane, India Country Inn and Suites By Radisson Full time

    Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. - Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. **Job Types**: Full-time, Permanent **Salary**: ₹18,000.00 -...


  • Thane, India The Byke Hotel Suraj Plaza Thane Full time

    **Hotel Front Desk Responsibilities**: - Checking guests in and out. - Receiving and managing reservations made online and telephonically. - Verifying guests' payment methods during check-in. - Assigning rooms to guests and informing them of any specials offered by the hotel. - Organizing transport services for guests at their request. - Providing guests...


  • Thane, India Vihang Group of Companies Full time

    Department : Administration Function : Front Desk Supervisor / Manager’s Title : Manager Job Location : Site Office | Thane Duties & Responsibilities: - Welcoming guests - Taking calls and transferring - Offering tea / coffee / refreshments - Maintaining records of customers, walk in guests, customer feedback - Inventory tracking on cost sheet -...


  • Thane, India Datamark Full time

    Greetings from DATAMARK,MUMBAI! We're urgently hiring for BACK OFFICE SUPERVISOR at DATAMARK,MUMBAI! **Position Overview**: The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties. **Primary Responsibilities**: - Manages a team of assigned back office associates and ensures they comply with client...


  • Thane, India Datamark Full time

    Greetings from DATAMARK,MUMBAI! We're urgently hiring for BACK OFFICE SUPERVISOR at DATAMARK,MUMBAI! **Position Overview**: The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties. **Primary Responsibilities**: - Manages a team of assigned back office associates and ensures they comply with client...


  • Thane, India Pacific Placements and Business Consultancy Full time

    Front Office Executive Roles and Responsibilities - 1. Greet and Welcome Guests and Clients 2. Answer all incoming calls and redirect them and manage messages 3. Keep Front Desk and Office Tidy and associate with Housekeeping Staff. 4. Receive and Distribute letters and packages. 5. Monitor office supplies and order accordingly 6. Managing Employee and...

  • Front Office

    1 week ago


    Thane, India Lodha World School Full time

    **LODHAWORLD SCHOOL** **About LodhaWorld Schools**: We have come a long way from 2008. Today, the Lodha World School community boasts of 6 campuses and 6500+ pupils. We are affiliated to the ICSE, ISC, CBSE, SSC & IGCSE, boards across our schools located at Thane, Dombivli & Wadala. With growth came diversity - reflected in our ever growing community and in...

  • Front Desk Executive

    2 weeks ago


    Thane, India Vihang Group of Companies Full time

    Department : Administration Function : Front Desk Supervisor / Manager’s Title : Manager Job Location : Site Office | Thane Duties & Responsibilities: - Welcoming guests - Taking calls and transferring - Offering tea / coffee / refreshments - Maintaining records of customers, walk in guests, customer feedback - Inventory tracking on cost sheet -...


  • Thane, India Hellowork Consultants Pvt Ltd Full time

    Excellent interpersonal and customer service skills - Experience in managing receptionist duties and front office support - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and manage multiple tasks simultaneously - Proficiency in Microsoft Office and other relevant software - Bachelor's degree in business...


  • Thane, India Pacific Placements and Business Consultancy Full time

    Front Office: - Provides exceptional customer service in person and on the phone to patients, families, staff, vendors and the community: greeting guests, observing front door/guest protocols, HIPAA Privacy and Security procedures, etc. - Oversees the reception area to insure effective telephone and mail communications both internally and externally to...


  • Thane, India PACIFIC PLACEMENTS AND BUSINESS CONSULTANCY PVT LTD Full time

    **Responsibilities** - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting correspondence, securing...


  • Thane, India Eminent HR services Full time

    **Role** - Front Office Assistant **Qualification** - Graduate **Experience** - 1 to 2 years **Industry** - Hospital **Timing** - Fixed duty hours Schedule: - Fixed shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Microsoft Office: 1 year (preferred) - total work: 1 year (preferred) **Language**: - Hindi...


  • thane, India JLL Full time

    Front Office ExecutiveWork Dynamics What this job involves: Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze? In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and...


  • Thane, India JLL Full time

    Front Office Executive Work Dynamics What this job involves: Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze? In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide...


  • Thane, India Ashar Group Full time

    Responsible for Front Desk for Sales office Weekend Working (Weekoff on monday) Exp - 0 -3 years Location - Thane West **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Thane - 400604, Maharashtra: Reliably commute or planning to relocate before starting work (required)

  • Front Office Executive

    2 months ago


    Thane, India Forehotels.com Full time

    We’re seeking a skilled and friendly Front Office Executive to join our team at [Company A]. You will manage the reception or front desk at our head office. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service. In this role, you are...


  • Thane, India Rendered Ideas Softgame Pvt Ltd Full time

    Location - Mira Road. 10 minutes walking from the station. - Keeping the front desk tidy and presentable with all necessary materials - Helping in organizing games, events, Office lunch - Managing overall Admin work - Upload and fill data in internal dashboards - Wide variety of administrative tasks like preparing reports, compiling documents, organize and...


  • Thane, India Life Force Homeopathy Full time

    A leading Chain of Homeopathy Clinic requires a Front Office Executive for its Mumbai branches: **Job Description**: Greets, registers, and attends to patients/customers, providing relevant resolution to all queries Provides and ensures high-quality customer relations. Resolves customer complaints in a manner consistent with company policy. Front desk...