Customer Success Specialist
4 weeks ago
Job Description - CSS
Experience Required: 3 - 5yrs
Shift Time: 6pm to 3AM
Objectives of this Role
Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
To better customer adoption by meeting up upsell/cross sell targets
Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Maintain existing customer success metrics and data as directed
Daily and Monthly Responsibilities
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
Collaborate, problem solve, and/or strategize upcoming client meetings with team members
Prepare necessary documentation or visuals for client to demonstrate performance of campaigns
Work with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materials
Required Skills and Qualifications
3-5 years of experience in communications, marketing, sales, account management, or customer success
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred Qualifications
Bachelor’s degree
Knowledge of Zoho will be a plus point
-
Customer Success Manager
2 weeks ago
noida, India HCLSoftware Full timeJob Description - Digital Sales – Customer Retention & Success (German Language Specialist) ARE YOU READY TO JOIN OUR TEAM? We are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL’s fast-growing, $2B software business and make an impact from Day 1! This is an...
-
Am - Customer Success
4 weeks ago
Noida, India RARR Technologies Full time**Job Details - AM - Customer Success**: **Job ID**: - RARR Job 3303**Job Title**: - AM - Customer Success**Job Type**: - Permanent**Job Location**: - Noida**Total Experience**: - 2 - 5 Years**Skills**: - Customer Success, Customer Success Management, Saas**Posted - **18/05/2023 **Job Description**: - Responsible for the overall functioning of the...
-
Customer Success Specialist
2 days ago
Noida, India Attero Recycling Pvt Ltd Full timeWe are seeking a Customer Relations AM to oversee the complete cycle of sourcing, ensuring seamless collection of e-waste from suppliers, processing invoices, and facilitating payments post-contract signing. You will collaborate with various departments including sourcing, logistics, finance, and production to guarantee client satisfaction. Building and...
-
Customer Success Specialist
2 days ago
Noida, India Attero Recycling Pvt Ltd Full timeWe are seeking a Customer Relations AM to oversee the complete cycle of sourcing, ensuring seamless collection of e-waste from suppliers, processing invoices, and facilitating payments post-contract signing. You will collaborate with various departments including sourcing, logistics, finance, and production to guarantee client satisfaction. Building and...
-
Customer Success Manager
4 weeks ago
Noida, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
4 weeks ago
noida, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Executive
4 weeks ago
Noida, India Live Keeping Full time**Customer Success Executive** Live keeping - Noida, Uttar Pradesh, India (On-site) **About Livekeeping** Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical...
-
Recruiter (Customer Success)
7 days ago
Noida, India Maven Workforce Pvt. Ltd. Full timeVasitum is looking out to connect with individuals with upto 2 years experience in a recruiter/customer support role having an exposure of B2B customers. The role will have following responsibilities. 1. Co-ordinate with Customer success teams and work on analysis of screening data from our campaigns. **ABOUT THE COMPANY** Vasitum is an AI-powered HR-Tech...
-
Customer Success Executive
4 weeks ago
Noida, Uttar Pradesh, India Rannkly Full timeCustomer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...
-
Customer Success Coordinator
1 day ago
Noida, Uttar Pradesh, India Nasscom Full time**Location, Department Unit and Reporting**: - Location: - Noida - Department: - Konnect - Reporting To: - Manager **Job Details/ Criteria**: - Basic Functions/ Job Responsibility: We are searching for an enthusiastic and client focused Customer Success Coordinator to join the nasscom Konnect team. Nasscom Konnect drives thought leaders through various...
-
Customer Success Associate
7 days ago
Noida, India Trackier Full timeAt Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding. Over the last 5 years, Trackier has helped create industry standards in...
-
Customer Success Manager
4 days ago
Noida, India Trackier Full timeAt Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding.Over the last 5 years, Trackier has helped create industry standards in...
-
Customer Success Manager
4 hours ago
noida, India Trackier Full timeAt Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding. Over the last 5 years, Trackier has helped create industry standards in...
-
Customer Success Associate Gurgaon
4 weeks ago
Noida, India Recruzant HR Solutions Full timeFrom 0 to 2 year(s) of experience - ₹ 2,00,000 - 2,25,000 P.A. - Noida, New Delhi, Gurgaon/Gurugramor **Roles and Responsibilities** - Excellent communication Skills required. - 6 days working. - 1 days rotational off. - Freshers or Experience, both can - Under graduate or graduate both can here. Excellent communication Skills required. 6 days working. 1...
-
Customer Success Executive
4 weeks ago
Noida, India Tech2Globe Web Solutions LLP Full timeWe are looking for a dynamic and results-driven **Customer Success Executive** to join our team. The Client Relationship Executive will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with our products or services. This role requires excellent communication skills, a...
-
noida, India Sinch Full timeDo you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Customer Success at its India location who...
-
Noida, India Sinch Full timeDo you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Customer Success at its India location who...
-
Operations & Customer Success Associate
4 weeks ago
Noida, India AceIPM Full timeYou will be the face of AceIPM for our students. Student success is your middle name, and you take pride in ensuring that every student who enrols with us has a fantastic experience. From onboarding to general queries to escalations, you will handle it all. This is a demanding but extremely gratifying role, as you will directly impact the lives of our...
-
Noida, India RateGain Full timeRole – Director / Senior Director - Customer SuccessPurpose of the role – We will not be successful unless our customers are receiving massive value from our service. RG is looking for a Account Manager whowill own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services,...
-
noida, India RateGain Full timeRole – Director / Senior Director - Customer Success Purpose of the role – We will not be successful unless our customers are receiving massive value from our service. RG is looking for a Account Manager who will own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support,...