Customer Success Manager

4 weeks ago

noida, India Saas Labs US Inc. Full time

Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a conduit between the customer and our company. 

As a Customer Success Manager, you shall manage a portfolio of customers, develop relationships with multiple stakeholders, drive product adoption, work on their value realization and also help their expansion over time.


Qualifications:
  • 3-8 years of experience in B2B SaaS Customer Success, focused on US & EMEA customers.
  • Should have experience in engaging with C-level and Senior Executives.
  • Graduation in Science, Engineering, and Commerce fields from an accredited college or university. A postgraduate degree would be beneficial.
Key Responsibilities:
  • Build value-based relationships with the customer stakeholders, build them into champions and advocates.
  • Own the customer journey, and ensure product adoption, renewal, and identification of expansion opportunities.
  • Facilitate user onboarding and ensure optimum usage of the product by the users.
  • Identify product usage gaps and consult with the customer on the actionable solutions.
  • Monitor customer health metrics and proactively address any issues or concerns.
  • Conduct regular executive business reviews to keep track of evolving customer objectives and showcase value.
  • Contribute to the refinement of the product roadmap.
  • Collaborate closely with Account Managers and Account Executives to identify and close opportunities for upselling, cross-selling, and development of customers’ success plans based on their desired outcomes.
  • Drive customer advocacy through reviews, testimonials, references, customer meetups, webinars, case studies, etc.
  • Optimize existing processes within the organization and actively enhance all customer success initiatives.
Must-Have Skills:
  • Exceptional ability to communicate and foster positive business relationships with customers as well as internal stakeholders.
  • Exemplary written and verbal communication skills to work with global customers.
  • Experience working with at least one Customer Success tools like Gainsight, Totango, ChurnZero, or similar ones.
  • Strong problem-solving and analytical skills with the ability to derive actionable insights and recommendations from data.
  • Proven track record of driving customer success and retention
  • Ability to work across varied customer segments.
  • Good understanding of SaaS and business processes
Good-to-Have Skills:
  • Ability to translate customer needs into technical requirements for internal stakeholders.
  • Has worked with global customers, and across different segments in the past

Other essential qualities for this role: 

  • Customer-first mindset is a must.
  • Bias for action and a sense of urgency to get things done for customers.
  • Able to multitask efficiently under time pressure.
  • Sense of accountability

Benefits/Perks:

  • Opportunity to work and collaborate with a global team spread across 6 countries.
  • Routine hackathons and learning boot camps to promote knowledge sharing.

About SaaS Labs

SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics).
SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

  • Customer Success Manager

    4 weeks ago

    Noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Am - Customer Success

    4 weeks ago

    Noida, India RARR Technologies Full time

    **Job Details - AM - Customer Success**: **Job ID**: - RARR Job 3303**Job Title**: - AM - Customer Success**Job Type**: - Permanent**Job Location**: - Noida**Total Experience**: - 2 - 5 Years**Skills**: - Customer Success, Customer Success Management, Saas**Posted - **18/05/2023 **Job Description**: - Responsible for the overall functioning of the...

  • Customer Success Manager

    4 days ago

    Noida, India Trackier Full time

    At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding.Over the last 5 years, Trackier has helped create industry standards in...

  • Customer Success Manager

    2 weeks ago

    noida, India HCLSoftware Full time

    Job Description - Digital Sales – Customer Retention & Success (German Language Specialist) ARE YOU READY TO JOIN OUR TEAM? We are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL’s fast-growing, $2B software business and make an impact from Day 1! This is an...

  • Customer Success Manager

    3 weeks ago

    Delhi NCR/Greater Noida/Gurgaon/Gurugram/Mumbai/Noida, India iimjobs Full time

    Customer Success Manager - HRTech/SaaS/Recruitment Software/ATS Job Role : Drive saas/hrtech product usage and enterprise customer retention Prepare usage report to share with key clients accounts Discuss pricing and drive repeated revenue Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on...

  • Customer Success Executive

    4 weeks ago

    Noida, Uttar Pradesh, India Rannkly Full time

    Customer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...

  • Customer Success Executive

    4 weeks ago

    Noida, India Live Keeping Full time

    **Customer Success Executive** Live keeping - Noida, Uttar Pradesh, India (On-site) **About Livekeeping** Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical...

  • SquadStack - Associate/Senior Associate/Manager - Customer Success

    2 weeks ago

    Noida, India Squadstack Full time

    Associate/Senior Associate/Manager - Customer Success About The Role:A Customer success manager at SquadStack is responsible for managing relationships with customers at the front end and running their operations smoothly at the backend. Their main goal is to ensure that the company's customers are satisfied with the products or services they receive...

  • Customer Success Coordinator

    1 day ago

    Noida, Uttar Pradesh, India Nasscom Full time

    **Location, Department Unit and Reporting**: - Location: - Noida - Department: - Konnect - Reporting To: - Manager **Job Details/ Criteria**: - Basic Functions/ Job Responsibility: We are searching for an enthusiastic and client focused Customer Success Coordinator to join the nasscom Konnect team. Nasscom Konnect drives thought leaders through various...

  • Customer Success Specialist

    4 weeks ago

    Noida, India Hotelogix India Private Limited Full time

    Job Description - CSS Experience Required: 3 - 5yrsShift Time: 6pm to 3AM Objectives of this RoleOwn overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfactionTo better customer adoption by meeting up upsell/cross sell...

  • Customer Success Associate

    7 days ago

    Noida, India Trackier Full time

    At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding. Over the last 5 years, Trackier has helped create industry standards in...

  • Customer Success Manager

    4 weeks ago

    Noida, India Consulting Mantri Full time

    Develops Healthy Customer RelationshipEnhances Customer TrainingEvaluates and Analyzes Customer NeedsBuilds Trust and Transparency with ClientsOnboard New ClientsActs as a Customer AdvocateEncourages Customers to Upgrade their ProductsPromotes Customer Loyalty

  • Customer Success Manager

    3 weeks ago

    noida, India Consulting Mantri Full time

    Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyzes Customer Needs Builds Trust and Transparency with Clients Onboard New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty

  • Recruiter (Customer Success)

    7 days ago

    Noida, India Maven Workforce Pvt. Ltd. Full time

    Vasitum is looking out to connect with individuals with upto 2 years experience in a recruiter/customer support role having an exposure of B2B customers. The role will have following responsibilities. 1. Co-ordinate with Customer success teams and work on analysis of screening data from our campaigns. **ABOUT THE COMPANY** Vasitum is an AI-powered HR-Tech...

  • Director / Senior Director - Customer Success (OTA)

    4 weeks ago

    Noida, India RateGain Full time

    Role – Director / Senior Director - Customer SuccessPurpose of the role – We will not be successful unless our customers are receiving massive value from our service. RG is looking for a Account Manager whowill own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services,...

  • Director / Senior Director - Customer Success (OTA)

    4 weeks ago

    Noida, India RateGain Full time

    Purpose of the role – We will not be successful unless our customers are receiving massive value from our service. RG is looking for a Account Manager who will own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services, adoption, etc.), Account Management (e.g.;...

  • Am - Customer Success (Rarr Job 3303)

    4 weeks ago

    Noida, India RARR Technologies Pvt Ltd Full time

    2 - 5 Years- Full Time- NOIDA**Job Skills**: SAAS BUSINESS DEVELOPEMENT CUSTOMER SUCCESS MANAGEMENT CLIENT HANDLING CUSTOMER SUCCESS We are looking for an experienced and highly motivated Account Manager - Customer Success to join our team. As an Account Manager, you will be responsible for managing and nurturing relationships with our B2B clients,...

  • AVP - Customer Success (Conversational Messaging)

    2 weeks ago

    Noida, India Sinch Full time

    Do you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Customer Success at its India location who...

  • AVP - Customer Success (Conversational Messaging)

    1 week ago

    noida, India Sinch Full time

    Do you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Customer Success at its India location who...

  • Customer Success Associate Gurgaon

    4 weeks ago

    Noida, India Recruzant HR Solutions Full time

    From 0 to 2 year(s) of experience - ₹ 2,00,000 - 2,25,000 P.A. - Noida, New Delhi, Gurgaon/Gurugramor **Roles and Responsibilities** - Excellent communication Skills required. - 6 days working. - 1 days rotational off. - Freshers or Experience, both can - Under graduate or graduate both can here. Excellent communication Skills required. 6 days working. 1...