Customer Success Manager

3 weeks ago


Delhi NCRGreater NoidaGurgaonGurugramMumbaiNoida, India iimjobs Full time
Customer Success Manager - HRTech/SaaS/Recruitment Software/ATS

Job Role :

  • Drive saas/hrtech product usage and enterprise customer retention
  • Prepare usage report to share with key clients accounts
  • Discuss pricing and drive repeated revenue
  • Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention and growth
  • Manage business for HRTech Firms customers for ATS products and services
  • Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings
  • Ensuring excellent customer service delivery always, Drive practice operations and monitor key KPIs around Book of Business, Retention, Churn etc. with focus to help achieve targets and incentives
  • Drive consultative selling and business development, charged with proactively seeking out new crosssell and upsell opportunities, and maintaining a portfolio of partners for repeat business
  • Acquire a thorough understanding of key customer needs and requirements. This will include SOW design and evaluation
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and get maximum ROI to them
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust

CTQs :

  • 3+ years of overall experience with last 2+ years experience in the similar role
  • Candidate should have prior experience of working in SaaS based product companies
  • Should have managed revenue base of $4 million
  • Experience of managing relationship with enterprise customers @ CXO level.
  • Good in governance mechanism and data analytics
  • Candidate should be either B.Tech or MBA.
  • Apply with word format resume


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