Am - Customer Success
2 weeks ago
**Job Details - AM - Customer Success**:
**Job ID**:
- RARR Job 3303**Job Title**:
- AM - Customer Success**Job Type**:
- Permanent**Job Location**:
- Noida**Total Experience**:
- 2 - 5 Years**Skills**:
- Customer Success, Customer Success Management, Saas**Posted - **18/05/2023
**Job Description**:
- Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
- Coordinating with the marketing department to strategize ways to increase post sales interactions with clients.
- Working on new strategies around training and engagements to improve the overall customer experience, and minimize churn
- Interacting with the Sales team to work on inter-departmental challenges
- Monitor key KPIs around Business, Retention, Churn etc.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust and NPS
- Acquire a thorough understanding of key customer needs and requirements
- 2-5 years’ experience preferably in customer success management or customer-facing roles in Software/SaaS industry
- Understanding of authoring tools i. e Revit, Rhino etc.
- Strong empathy for customers and a passion for customers success
- Strong communication skills and business aptitude
- Self-motivated team player who has fresh ideas when it comes to SaaS user adoption and customer churn mitigation
- Excellent problem-solving skills
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