Customer Success Manager

1 month ago

Noida, India Trackier Full time

At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding.

Over the last 5 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

If you have interacted with ICICI Bank, Flipkart, OLX, or Dentsu, you have already met some of our customers who trust the Trackier platform for their Partner Marketing led growth.

Skills Required:

* Knowledge of SAAS based products.

* B.tech or higher within minimum 3+ years of relevant experience

* Basic knowledge of HTML, CSS, and JavaScript and how the SaaS works.

* Knowledge of overall marketing and advertising tech, digital marketing is an added advantage.

* Experience in working with SaaS, e-commerce, travel, or media companies is a plus.

* Ability to work trade shows and conferences with the potential to travel.

* Strong soft skills: energetic, enthusiastic, self-motivated, open-minded.

* Excellent interpersonal skills to strike a connect with diverse people across the globe.

* Extraordinary interpersonal communication and presentation skills.

Requirements

- Manage the onboarding of new clients.
- Be responsible for the management of a customer portfolio across the entire lifecycle.

- Own the success of your portfolio customers on Trackier.
- Help build loyalty by creating an excellent relationship with the customers.
- Working closely with the sales teams, undertake operational and methodological training for your accounts.
- Support clients in creating and implementing Performance based campaign and Optimization of Traffic.
- Resolve any issues and problems faced by customers and manage complaints in order to maintain trust.
- Serve as the link of communication between key customers and internal teams.
- Analyze and identify new areas for optimization following data analysis.
- Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer & business challenges and industry trends.
- Maximise your portfolio’s expansion while minimising churn and contraction
- Hands on experience with API, using postman.

- Experience with google products like GTM, google ads, Google analytics

Benefits

- Medical Insurance from day 1 of employment.- 5 days working culture.
- Uber cool work environment.
- Best in industry salary structure.
- Sponsored trips.
- Lucrative Reimburesement Policy

  • Customer Success Manager

    2 months ago

    Noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Customer Success Manager

    3 weeks ago

    Noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Customer Success Manager

    2 months ago

    noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Customer Success Manager

    6 days ago

    Noida, Uttar Pradesh, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Customer Success Manager

    3 weeks ago

    noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Customer Success Manager

    2 hours ago

    Noida, India SquadStack Full time

    About The Role A Customer success manager at SquadStack is responsible for managing relationships with customers at the front end and running their operations smoothly at the backend. Their main goal is to ensure that the company's customers are satisfied with the products or services they receive and to maintain a positive relationship with the...

  • Customer Success Manager

    6 days ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job DescriptionCustomer Success Manager - NoidaMyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions,...

  • Customer Success Manager

    6 days ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Customer Success Manager - NoidaMyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside...

  • Customer Success Manager

    6 days ago

    Noida, Uttar Pradesh, India HCLSoftware Full time

    Job Description - Digital Sales – Customer Retention & Success (German Language Specialist) ARE YOU READY TO JOIN OUR TEAM? We are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL's fast-growing, $2B software business and make an impact from Day 1 This is an exciting...

  • Customer Success Manager

    2 months ago

    noida, India HCLSoftware Full time

    Job Description - Digital Sales – Customer Retention & Success (German Language Specialist) ARE YOU READY TO JOIN OUR TEAM? We are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL’s fast-growing, $2B software business and make an impact from Day 1! This is an...

  • Customer Success Manager

    1 month ago

    noida, India Trackier Full time

    At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding. Over the last 5 years, Trackier has helped create industry standards in...

  • Customer Success Manager

    6 days ago

    Noida, Uttar Pradesh, India Trackier Full time

    At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we're proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding. Over the last 5 years, Trackier has helped create industry standards in...

  • Customer Success Executive

    3 weeks ago

    Noida, India proksham Full time

    We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing...

  • Customer Success Executive

    2 weeks ago

    Noida, India FCI-CCM Full time

    Position: Customer Success Executive / Sr. Executive **Desired Experience**:2-5 years **Work Location**:Noida, Sector 126 **Work Timings**:Rotational **Compensation**:As per market standards Job Summary: Looking for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing IT business. As a **Customer Success Executive (CSE)...

  • Customer Success Executive

    3 weeks ago

    Noida, India Rannkly Full time

    **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: - Develop a trusted advisor...

  • Customer Success Executive

    6 days ago

    Noida, Uttar Pradesh, India Rannkly Full time

    Customer ServiceJob descriptionRole Summary:As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction.Key Responsibilities: Develop a trusted...

  • Associate: Customer Success

    6 days ago

    Noida, Uttar Pradesh, India RiarPro Learning Solutions Full time

    We are a leading career guidance company dedicated to empowering students by providing comprehensive career counseling and support. Our mission is to help students make informed decisions about their future by working closely with schools, teachers, and counselors to deliver top-notch career guidance programs.Job Description:We are seeking a dynamic and...

  • Customer Success Manager

    4 weeks ago

    Noida, India MyOperator Full time

    Job DescriptionCustomer Success Manager - NoidaMyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions,...

  • Customer Success Manager

    3 weeks ago

    Noida, India MyOperator Full time

    Job DescriptionCustomer Success Manager - NoidaMyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions,...

  • Customer Success Manager

    4 weeks ago

    noida, India MyOperator Full time

    Job Description Customer Success Manager - NoidaMyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions,...