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Customer Success Executive

3 months ago

Noida, Uttar Pradesh, India Rannkly Full time
Customer Service

Job description

Role Summary:


As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services.

Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction.

Key Responsibilities:

  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Liaise between customers and crossfunctional internal teams to ensure the timely and successful delivery of our solutions.
  • Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
  • Assist with highseverity requests or issue escalations as needed.

Qualifications:

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Proven work experience in customer success, account management, or another relevant customerfacing role.
  • Experience with SaaS products and cloud services is highly preferable.
  • Understanding of digital marketing and reputation management is a plus.

Required Skills:

  • Exceptional communication and presentation skills.
  • Strong organizational and multitasking abilities.
  • Adept at problemsolving and conflict resolution.
  • Familiarity with Customer Relationship Management (CRM) tools and practices.
  • Passion for technology and the ability to grasp and explain technological concepts quickly.