Customer Success Executive

3 days ago


Noida, India Tech2Globe Web Solutions LLP Full time

We are looking for a dynamic and results-driven **Customer Success Executive** to join our team. The Client Relationship Executive will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with our products or services. This role requires excellent communication skills, a customer-centric approach, and the ability to foster long-term partnerships with clients.

Exp : 2+ yrs
Location : Noida 62
Salary : Good hike on current

**Responsibilities**:

- **Build and nurture strong relationships with existing clients, acting as the main point of contact for their inquiries, concerns, and feedback.**
- Understand clients' business objectives, challenges, and requirements to provide tailored solutions and support.
- **Proactively engage with clients to identify opportunities for upselling or cross-selling additional products or services that align with their needs.**
- Collaborate with internal teams, including sales, marketing, and product development, to ensure timely delivery of solutions and address client requests effectively.
- **Conduct regular check-ins and follow-up meetings with clients to review performance metrics, gather feedback, and assess satisfaction levels**.
- Address any issues or concerns raised by clients promptly and effectively, striving to exceed their expectations and ensure their overall satisfaction.
- **Maintain accurate records of client interactions, transactions, and communications in the CRM system**.
- Stay informed about industry trends, market developments, and competitors' offerings to identify opportunities for improvement and innovation.
- Prepare reports and presentations summarizing client engagement activities, performance metrics, and recommendations for enhancing client relationships.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- **Proven experience (2+ years) working in client relationship management, account management, or a similar customer-facing role.**
- Strong interpersonal skills and the ability to build rapport with clients at all levels of an organization.
- E**xcellent communication skills, both verbal and written, with the ability to convey complex information clearly and persuasively.**
- Strategic thinking and problem-solving abilities, with a focus on delivering value and driving results for clients.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple clients and priorities simultaneously.
- Proficiency in CRM software and Microsoft Office suite (e.g., Excel, PowerPoint, Outlook).
- Customer-centric mindset, with a passion for delivering exceptional service and building long-term relationships.
- Adaptability and resilience in handling challenging situations or client concerns, with a positive attitude and a solution-oriented approach.

**Job Types**: Full-time, Permanent

**Salary**: ₹11,381.27 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM software: 2 years (preferred)
- Follow-Ups: 2 years (preferred)
- Oversea Client: 2 years (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

**Speak with the employer**

+91 9899552466



  • Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...


  • Noida, India FCI-CCM Full time

    Position: Customer Success Executive / Sr. Executive **Desired Experience**:2-5 years **Work Location**:Noida, Sector 126 **Work Timings**:Rotational **Compensation**:As per market standards Job Summary: Looking for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing IT business. As a **Customer Success Executive (CSE)...


  • Noida, India FCI-CCM Full time

    **Position: Customer Success Executive / Sr. Executive** **Desired Experience**: 2-5 years **Work Location**: Noida, Sector 126 **Work Timings**: Rotational **Compensation**: As per market standards **Job Summary**: Looking for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing IT business. As a **Customer Success...


  • Noida, India Rannkly Full time

    **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: - Develop a trusted advisor...


  • Noida, India proksham Full time

    We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing...


  • Noida, India 4Bell Technology Full time

    Key Responsibilities: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Liaise between customers and...


  • Noida, Uttar Pradesh, India Rannkly Full time

    Customer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...


  • Noida, India Live Keeping Full time

    **Customer Success Executive** Live keeping - Noida, Uttar Pradesh, India (On-site) **About Livekeeping** Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical...


  • Noida, India Live Keeping Full time

    **Customer Success Executive** Live keeping - Noida, Uttar Pradesh, India (On-site) **About Livekeeping** Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical...


  • Noida, India Customer Care Executive Full time

    We have an opportunity for Voice or non voice process. **Responsibilities**: - Have to handle customer queries over the call. - Handling inbound calls & outbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements**: - Good Communication skills required. - age limit 18 to 29 years **Job Types**: Full-time,...


  • Noida, India Customer Care Executive Full time

    We have an opportunity for Voice or non voice process. **Responsibilities**: - Have to handle customer queries over the call. - Handling inbound calls & outbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements**: - Good Communication skills required. - age limit 18 to 29 years **Job Types**: Full-time,...


  • noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...


  • Noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...


  • Noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...


  • noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...


  • Noida, India Masters India Private Limited Full time

    Job DescriptionJob DescriptionA GST Executive at Masters India will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSEs are genuinely excited to help customers. You must be patient, empathetic, and passionately...


  • Noida, Uttar Pradesh, India Ark InfoSolutions Full time

    **Description: - ** As an On-Field Customer Success Executive, your role is pivotal in ensuring our customers achieve success with our products or services. You'll serve as a liaison between our company and clients, providing guidance, support, and technical assistance to maximize the value they derive from our offerings. Your primary focus will be on...


  • noida, India Innovaccer Full time

    Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.  Customer Success at Innovaccer Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're...


  • Noida, India Innovaccer Full time

    Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.Customer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're...


  • Noida, India Innovaccer Full time

    Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. Customer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're...