Customer Success Executive

6 months ago

Noida, India Tech2Globe Web Solutions LLP Full time

We are looking for a dynamic and results-driven **Customer Success Executive** to join our team. The Client Relationship Executive will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with our products or services. This role requires excellent communication skills, a customer-centric approach, and the ability to foster long-term partnerships with clients.

Exp : 2+ yrs
Location : Noida 62
Salary : Good hike on current

**Responsibilities**:

- **Build and nurture strong relationships with existing clients, acting as the main point of contact for their inquiries, concerns, and feedback.**
- Understand clients' business objectives, challenges, and requirements to provide tailored solutions and support.
- **Proactively engage with clients to identify opportunities for upselling or cross-selling additional products or services that align with their needs.**
- Collaborate with internal teams, including sales, marketing, and product development, to ensure timely delivery of solutions and address client requests effectively.
- **Conduct regular check-ins and follow-up meetings with clients to review performance metrics, gather feedback, and assess satisfaction levels**.
- Address any issues or concerns raised by clients promptly and effectively, striving to exceed their expectations and ensure their overall satisfaction.
- **Maintain accurate records of client interactions, transactions, and communications in the CRM system**.
- Stay informed about industry trends, market developments, and competitors' offerings to identify opportunities for improvement and innovation.
- Prepare reports and presentations summarizing client engagement activities, performance metrics, and recommendations for enhancing client relationships.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- **Proven experience (2+ years) working in client relationship management, account management, or a similar customer-facing role.**
- Strong interpersonal skills and the ability to build rapport with clients at all levels of an organization.
- E**xcellent communication skills, both verbal and written, with the ability to convey complex information clearly and persuasively.**
- Strategic thinking and problem-solving abilities, with a focus on delivering value and driving results for clients.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple clients and priorities simultaneously.
- Proficiency in CRM software and Microsoft Office suite (e.g., Excel, PowerPoint, Outlook).
- Customer-centric mindset, with a passion for delivering exceptional service and building long-term relationships.
- Adaptability and resilience in handling challenging situations or client concerns, with a positive attitude and a solution-oriented approach.

**Job Types**: Full-time, Permanent

**Salary**: ₹11,381.27 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM software: 2 years (preferred)
- Follow-Ups: 2 years (preferred)
- Oversea Client: 2 years (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

**Speak with the employer**

+91 9899552466

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