Customer Care Executive

3 days ago

Greater Noida, India Customer Care Executive Full time

Responding to customer inquiries and resolving their concerns promptly and efficiently.
- Providing accurate and detailed information about products, services, and company policies.
- Handling and resolving customer complaints and escalating issues when necessary.
- Assisting customers in placing orders, tracking shipments, and processing returns or exchanges.
- Maintaining a high level of professionalism and empathy while interacting with customers.
- Documenting customer interactions, inquiries, and complaints accurately for future reference.
- Collaborating with other departments to address customer needs and ensure a seamless customer experience.
- Upselling or cross-selling products and services to customers when appropriate.
- Staying updated on product knowledge, industry trends, and company updates to better assist customers.
- Striving to meet or exceed customer satisfaction and service level agreements.
- Adhering to company policies and procedures while delivering customer support.
- Continuously improving customer service skills through training and feedback.

**Job Types**: Full-time, Fresher

**Salary**: ₹13,000.00 - ₹19,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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