Customer Success Senior Executive

2 days ago


Noida, India Sinch Full time

Do you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your customer connect nerves. Sinch, one of the largest CPaaS and messaging provider in the world is looking for a Customer Success Executives at its India location who can take up this challenge and make a mark in the organization.

 The essence of the role

Sinch is a product driven company and your role will be one of the most important in the organization structure who will articulate the success stories of the customers. The success of the customers will shape the future and your role becomes most critical in making is happen.

We are in a search of an accomplished Customer success profile driven by a passion for managing the customer lifecycle in B2B SaaS space. In this role, you will become an integral part of our dynamic and fast-paced environment, collaborating with both external and internal stakeholders to achieve your objectives.

 As a lead member of the team, you will

  • Drive sustained business growth and profitability by maximizing customer value and analyzing customer data to enhance their experience.
  • Carry targets for activations, onboarding and cross-selling and up-selling to the new and existing customers and ability to drive targets
  • Provide guidance on purchasing decisions and facilitate the onboarding of new services and products.
  • Directly responsible for the growth of the business by scaling activations, onboarding, traffic, product and services adoption.
  • Conduct product demonstrations for clients and actively contribute to relationship-building efforts.
  • Address customer problems promptly and ensure their satisfaction throughout their engagement with us.
  • Set clear client retention objectives and establish milestones for both clients and employees to achieve.
  • Monitor and address customer complaints and concerns to continuously improve their overall experience.

 Who are you?

 Education Qualification

  • Graduate degree in engineering, computer science or a related field.

Experience

2+ years of experience in support, operations or customer success in a SaaS or a software product company.

Relevant experience/skills required:

  • Experience in handling customers for onboarding, activations and retention for a tech product
  • Outstanding communication skills with a talent for nurturing positive business relationships.
  • Strong sense of accountability and organizational skills.
  • Good experience in troubleshooting skills and providing a technical solution.
  • Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce


  • Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...


  • Noida, India FCI-CCM Full time

    Position: Customer Success Executive / Sr. Executive **Desired Experience**:2-5 years **Work Location**:Noida, Sector 126 **Work Timings**:Rotational **Compensation**:As per market standards Job Summary: Looking for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing IT business. As a **Customer Success Executive (CSE)...


  • Noida, India Adobe Full time

    JOB LEVELM40ADDITIONAL JOB LEVELS-EMPLOYEE ROLEPeople ManagerJob Description – Manager Customer Success DMEThe Manager, Customer Success will lead a portion of the team accountable for Adobe’s critical and complex Digital Media Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong...


  • Noida, India 4Bell Technology Full time

    Key Responsibilities: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Liaise between customers and...


  • Noida, India ARK Infosolutions Pvt. Ltd. Full time

    Location: Noida & BangaloreDescription:- As an On-Field Customer Success Executive, your role is pivotal in ensuring our customers achieve success with our products or services. You'll serve as a liaison between our company and clients, providing guidance, support, and technical assistance to maximize the value they derive from our offerings. Your primary...


  • Noida, India ARK Infosolutions Pvt. Ltd. Full time

    Location: Noida & Bangalore Description:- As an On-Field Customer Success Executive, your role is pivotal in ensuring our customers achieve success with our products or services. You'll serve as a liaison between our company and clients, providing guidance, support, and technical assistance to maximize the value they derive from our offerings. Your...


  • Noida, Uttar Pradesh, India Rannkly Full time

    Customer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...


  • Noida, India Live Keeping Full time

    **Customer Success Executive** Live keeping - Noida, Uttar Pradesh, India (On-site) **About Livekeeping** Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical...


  • Noida, India Kratikal Full time

    Job OverviewAt Kratikal Tech Pvt Ltd, a leading cybersecurity organization specializing in VAPT and GRC services, the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and...

  • Customer Success

    2 months ago


    Noida, India MyOperator Full time

    Company: MyOperator Location: Noida Sector 2About Us:MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with...

  • Customer Success

    2 months ago


    Noida, India MyOperator Full time

    Job DescriptionCompany: MyOperator Location: Noida Sector 2About Us:MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term...


  • Noida, India Tech2Globe Web Solutions LLP Full time

    We are looking for a dynamic and results-driven **Customer Success Executive** to join our team. The Client Relationship Executive will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with our products or services. This role requires excellent communication skills, a...


  • noida, India Innovaccer Full time

    Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.  Customer Success at Innovaccer Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're...


  • Noida, India Innovaccer Full time

    Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. Customer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're...


  • Noida, India Monotype DACH Full time

    Senior Customer Care Success RepresentativeAre you our “TYPE”?Brands constantly seek to achieve deeper appeal and connection with their target audience and customers. They express themselves in unique ways, in ways that are meaningful, attractive and compelling to their audience. Fonts play a key role in this and are central to every brand’s visual...


  • Noida, India Sinch Full time

    We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (cPaas) provider - the connector between the two through our messaging, voice and video solutions. By year end Sinch will be over 5000 employees in more than 50 countries with...


  • Noida, India Voiceoc Full time

    We are looking for a candidate who has 1-2 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:Act as a Techno-Functional Consultant and maximize adoption of VoiceocAssist & train Clients to use the system to its full extent and help them to resolve their support queriesIncrease overall...


  • Noida, India MyOperator Full time

    Job DescriptionMyOperator is looking for a Customer Success Team Manager who will be responsible to lead and manage a team of customer success professionals who are responsible for building and maintaining strong relationships with the existing customers. The Customer Success Team manager plays a critical role in ensuring that the team is meeting or...


  • Noida, India STAGE Full time

    About the OpportunityAs a Customer Success Manager, you will play a pivotal role in resolving customer pain points, managing support teams, and driving customer satisfaction. You will work closely with cross-functional teams to ensure customer feedback informs our product and content strategy, while fostering strong customer relationships to optimise user...


  • Noida, India Hotelogix India Private Limited Full time

    Job Description - CSS Experience Required: 3 - 5yrsShift Time: 6pm to 3AM Objectives of this RoleOwn overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfactionTo better customer adoption by meeting up upsell/cross sell...