Customer Success Manager
1 week ago
Customer Success Manager - Noida
MyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Awarded for ease of use and exceptional customer service,
MyOperator leads India's cloud communications segment. Explore our solutions like call masking, call confirmation, and multi-store at
- Expand Current Accounts: Identify and capitalize on opportunities to upsell and cross-sell our products and services, boosting revenue from existing clients. Develop strategic plans to increase customer value and drive sales growth.
- Ensure Customer Satisfaction: Serve as the primary contact for our enterprise customers, resolving their issues promptly and effectively. Transform customer challenges into positive experiences to foster long-term relationships.
- Build Goodwill: Cultivate and maintain robust relationships with key stakeholders in customer organizations. Seek opportunities to generate goodwill through customer references, testimonials, and case studies, leveraging satisfied clients to attract new business.
- Manage a portfolio of enterprise accounts, developing plans to achieve revenue targets.
- Conduct regular account reviews to identify growth opportunities and present tailored solutions.
- Collaborate with internal teams (Sales, Marketing, Product, Support) to deliver outstanding customer experiences.
- Act as the go-to person for customer issues, ensuring swift and satisfactory resolutions.
- Stay abreast of industry trends, competitive landscape, and market dynamics to effectively position our solutions.
- Track and report on sales activities, account progress, and revenue forecasts using CRM tools.
- Partner with the Marketing team to create compelling customer success stories and case studies.
- Participate in industry events and networking activities to uncover new business opportunities.
- WORK FROM OFFICE - NOIDA SECTOR 2
Requirements
- Bachelor's degree in Business, Sales, Marketing, or a related field; MBA is advantageous.
- 4-6 years of experience in enterprise account management within the SaaS or related industries.
- Proven track record of meeting or exceeding sales targets and growing revenue.
- Deep understanding of complex customer environments.
- Excellent communication, negotiation, and interpersonal skills.
- Customer-centric with a strong commitment to providing exceptional customer experiences.
- Self-motivated, goal-oriented, and capable of working independently.
- Proficiency with CRM tools and sales software.
- Knowledge of the Indian enterprise market and telephony solutions is a plus.
- Ability to articulate technical concepts, troubleshoot issues, and collaborate with Sales and Support teams.
- Strong analytical skills for data-driven decision-making and performance improvement.
BenefitsBenefits:
- Paid Time Off
- Competitive pay, comprehensive benefits, and growth opportunities
- Join and become part of a dynamic team that's transforming business communication. Apply today to embark on an exciting journey with us
Requirements
Requirements Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus. 4-6 years of relevant experience in enterprise sales within the SAAS or allied industries. Proven track record of meeting or exceeding sales targets and driving revenue growth. Strong business acumen and the ability to understand complex customer environments. Excellent communication, negotiation, and interpersonal skills. Customer-centric mindset with a passion for delivering exceptional customer experiences. Self-motivated, goal-oriented, and ability to work independently with minimal supervision. Proficiency in using CRM tools and other sales productivity software. Knowledge of the Indian enterprise market and telephony solutions is advantageous. Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team. Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.
-
Customer Success Manager
1 week ago
Noida, Uttar Pradesh, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
1 week ago
Noida, Uttar Pradesh, India MyOperator Full timeCustomer Success Manager - NoidaMyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside...
-
Customer Success Manager
1 week ago
Noida, Uttar Pradesh, India HCLSoftware Full timeJob Description - Digital Sales – Customer Retention & Success (German Language Specialist) ARE YOU READY TO JOIN OUR TEAM? We are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL's fast-growing, $2B software business and make an impact from Day 1 This is an exciting...
-
Customer Success Manager
1 week ago
Noida, Uttar Pradesh, India Trackier Full timeAt Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we're proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding. Over the last 5 years, Trackier has helped create industry standards in...
-
Customer Success Executive
1 week ago
Noida, Uttar Pradesh, India Rannkly Full timeCustomer ServiceJob descriptionRole Summary:As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction.Key Responsibilities: Develop a trusted...
-
Associate: Customer Success
1 week ago
Noida, Uttar Pradesh, India RiarPro Learning Solutions Full timeWe are a leading career guidance company dedicated to empowering students by providing comprehensive career counseling and support. Our mission is to help students make informed decisions about their future by working closely with schools, teachers, and counselors to deliver top-notch career guidance programs.Job Description:We are seeking a dynamic and...
-
Customer Success Associate
1 week ago
Noida, Uttar Pradesh, India theoceann Full time#charterJob Title: Customer Success Associate - Maritime IndustryLocation: Noida Sector 90 (ON-SITE)About Us: We are a prominent player in the maritime sector, specializing in chartering, ship brokering, and operations management. Our company is dedicated to delivering exceptional service and strategic solutions to our global client base.Job Description: As...
-
Director-Customer Success
1 week ago
Noida, Uttar Pradesh, India Innovaccer Full timeHello You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.Customer Success at Innovaccer Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate...
-
Director-Customer Success
1 week ago
Noida, Uttar Pradesh, India Innovaccer Full timeHello You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.Customer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate...
-
Director-Customer Success
1 week ago
Noida, Uttar Pradesh, India Innovaccer Full timeHello You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.Customer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate...
-
Customer Success Associate
1 week ago
Noida, Uttar Pradesh, India Comhard Technologies Pvt. Ltd Full timeJob Description:As a Customer Success and Renewal Specialist, you will play a crucial role in ensuring the satisfaction and retention of our valued clients. You will be responsible for building strong relationships with customers, understanding their needs, and guiding them in maximizing the value of our products and services. Additionally, you will drive...
-
Customer Success Manager
1 week ago
Noida, Uttar Pradesh, India Masters India Private Limited Full timeJob DescriptionJob Summary:We are seeking a highly skilled and experienced Customer Support Manager to oversee our customer support operations. The ideal candidate will have strong knowledge of Einvoice and Eway bill processes and validations, as well as experience in managing a support team and achieving company SLAs. The Customer Support Manager will be...
-
Customer Success Executive
1 week ago
Noida, Uttar Pradesh, India Apeejay Stya Education (Svran Foundation) Full timeStakeholder Executive @ Vjal Institute, Apeejay Stya GroupAbout Us: The Apeejay Education, established by the leading Industrial House of Apeejay Stya in the year 1967, has built a rich heritage of nearly four and half decades in the field of quality education through a family of 29 institutions, i.e. 13 schools and 16 institutions of higher learning, in...
-
Associate, Customer Success
1 week ago
Noida, Uttar Pradesh, India SquadStack Full timeRoles & Responsibilities:Monitor business KPIs, automate processes, and optimize operations to drive growth.Empower teams with accessible data features, conduct product experimentation, and A/B testing for user behavior insights.Create compelling data visualizations, collaborate with stakeholders, and convert business problems into actionable...
-
Customer Success Intern
1 week ago
Noida, Uttar Pradesh, India MyOperator Full timeJob Title: Customer Success InternCompany: MyOperatorLocation: NoidaAbout Company:MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we...
-
Customer Success Executive
1 week ago
Noida, Uttar Pradesh, India Live Keeping Full timeCustomer Success ExecutiveLive keeping Noida,Uttar Pradesh, India (On-site)About LivekeepingBacked By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved...
-
Customer Success Associate
1 week ago
Noida, Uttar Pradesh, India Trackier Full timeAt Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we're proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding.Over the last 5 years, Trackier has helped create industry standards in...
-
Noida, Uttar Pradesh, India Squadstack Full timeAssociate/Senior Associate/Manager - Customer Success About The Role:A Customer success manager at SquadStack is responsible for managing relationships with customers at the front end and running their operations smoothly at the backend. Their main goal is to ensure that the company's customers are satisfied with the products or services they receive and to...
-
Customer Success Intern
1 week ago
Noida, Uttar Pradesh, India MyOperator Full timeJobTitle: Customer SuccessInternCompany:MyOperatorLocation:NoidaAboutCompany:MyOperatoris Indias leading cloud communications provider offeringcuttingedge solutions to over 10000 businesses across diverseindustries. From Cloud Call Center solutions to IVR TollfreeNumbers Enterprise Mobility WhatsApp Business Solutions and HeyoPhone we provide comprehensive...
-
Partner- Customer Success
1 week ago
Noida, Uttar Pradesh, India RateGain Full timeAbout the Organization:RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over...