Customer Success Intern

1 week ago


Noida, Uttar Pradesh, India MyOperator Full time

Job Title:
Customer Success Intern

Company:
MyOperator

Location:
Noida

About Company:

MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries.

From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service.


Day-to-Day Responsibilities:

  • Engage with existing clients to ensure they are maximizing the value of MyOperator's solutions.
  • Proactively contact clients to gather feedback and provide assistance.
  • Assist in onboarding new clients, guiding them through the setup process, and ensuring a smooth transition to using our services.
  • Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary.
  • Develop a deep understanding of MyOperator's products and services to address customer inquiries and provide solutions effectively.
  • Help identify opportunities for upselling or crossselling additional products or services to existing clients.

Requirements:

  • Strong interpersonal and communication skills, focusing on building and maintaining positive relationships with clients.
  • Proactive attitude and willingness to take initiative in addressing customer needs and concerns.
  • Ability to work collaboratively in a fastpaced environment, interacting with crossfunctional teams to deliver exceptional customer service.
  • Detailoriented with strong organizational and time management skills.
  • Basic understanding of customer success principles or previous experience in customer service roles is a plus.

Duration: 6 Months.

Benefits:

PPO after 6 months

Paid Intership

MBA

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