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Partner- Customer Success

3 months ago

Noida, Uttar Pradesh, India RateGain Full time

About the Organization:


RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day.

RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over 30 Million bookings.

RateGain is trusted by 25 out of the top 30 OTAs, world's fastest-growing airlines, 23 of the top 30 hotel chains, tour operators and wholesalers, all top car rental companies, largest cruise lines, and the largest travel management companies.

In 2018, RateGain acquired DHISCO, which made it the only company in the world to offer end-to-end smart distribution.

In June 2019, RateGain acquired award-winning BCV to offer guest experience cloud to maximize guest lifetime value for hospitality chains.

Rategain further acquired MHS in 2021, a leading online direct revenue acquisition partner for hotels with an aim to improve their profitability and distribution independence.


Requirements:

  • 3+ years' experience in (online) performance marketing or paid social marketing
  • Very good coordination & organizational skills
  • High level of willingness to learn
  • Excellent communication skills
  • Willingness to take ownership of an own customer portfolio, while at the same time being a strong team player
  • Initiative & eagerness to create
  • Very good English knowledge, written & spoken + additional market specific language

Responsibilities
Aware of how to develop online marketing campaigns for price comparison sites like Trivago, TripAdvisor, and Google Hotel Ads along with Social media Platforms


Monitoring the performance campaigns and share relevant insights internally and with clients as well to define next course of action.

Bridge the process gaps between Customer Success team and support/implementation team ensuring no blind spots.

Develop and execute cross-sell and upsell campaigns that align with customer needs and company goals.

Collaborate with cross-functional teams (design, content, product marketing) to create compelling content and campaigns.

Onboarding new individual hotels and hotel chains as clients.

Strategically and managerially developing the company's hotel portfolio