Customer Success Manager

4 weeks ago

noida, India MyOperator Full time
Job Description
Customer Success Manager - Noida
MyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Awarded for ease of use and exceptional customer service,
MyOperator leads India's cloud communications segment. Explore our solutions like call masking, call confirmation, and multi-store at myoperator.com.
  • Expand Current Accounts: Identify and capitalize on opportunities to upsell and cross-sell our products and services, boosting revenue from existing clients. Develop strategic plans to increase customer value and drive sales growth.
  • Ensure Customer Satisfaction: Serve as the primary contact for our enterprise customers, resolving their issues promptly and effectively. Transform customer challenges into positive experiences to foster long-term relationships.
  • Build Goodwill: Cultivate and maintain robust relationships with key stakeholders in customer organizations. Seek opportunities to generate goodwill through customer references, testimonials, and case studies, leveraging satisfied clients to attract new business.
Responsibilities:
  • Manage a portfolio of enterprise accounts, developing plans to achieve revenue targets.
  • Conduct regular account reviews to identify growth opportunities and present tailored solutions.
  • Collaborate with internal teams (Sales, Marketing, Product, Support) to deliver outstanding customer experiences.
  • Act as the go-to person for customer issues, ensuring swift and satisfactory resolutions.
  • Stay abreast of industry trends, competitive landscape, and market dynamics to effectively position our solutions.
  • Track and report on sales activities, account progress, and revenue forecasts using CRM tools.
  • Partner with the Marketing team to create compelling customer success stories and case studies.
  • Participate in industry events and networking activities to uncover new business opportunities.
  • WORK FROM OFFICE - NOIDA SECTOR 2


Requirements
  • Bachelor’s degree in Business, Sales, Marketing, or a related field; MBA is advantageous.
  • 4-6 years of experience in enterprise account management within the SaaS or related industries.
  • Proven track record of meeting or exceeding sales targets and growing revenue.
  • Deep understanding of complex customer environments.
  • Excellent communication, negotiation, and interpersonal skills.
  • Customer-centric with a strong commitment to providing exceptional customer experiences.
  • Self-motivated, goal-oriented, and capable of working independently.
  • Proficiency with CRM tools and sales software.
  • Knowledge of the Indian enterprise market and telephony solutions is a plus.
  • Ability to articulate technical concepts, troubleshoot issues, and collaborate with Sales and Support teams.
  • Strong analytical skills for data-driven decision-making and performance improvement.

Benefits Benefits:
  • Paid Time Off
  • Competitive pay, comprehensive benefits, and growth opportunities
  • Join and become part of a dynamic team that's transforming business communication. Apply today to embark on an exciting journey with us

Requirements
Requirements Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus. 4-6 years of relevant experience in enterprise sales within the SAAS or allied industries. Proven track record of meeting or exceeding sales targets and driving revenue growth. Strong business acumen and the ability to understand complex customer environments. Excellent communication, negotiation, and interpersonal skills. Customer-centric mindset with a passion for delivering exceptional customer experiences. Self-motivated, goal-oriented, and ability to work independently with minimal supervision. Proficiency in using CRM tools and other sales productivity software. Knowledge of the Indian enterprise market and telephony solutions is advantageous. Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team. Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.

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