Customer Success Executive

1 month ago

Noida, India Tech2Globe Web Solutions LLP Full time

We are looking for a dynamic and results-driven **Customer Success Executive** to join our team. The Client Relationship Executive will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with our products or services. This role requires excellent communication skills, a customer-centric approach, and the ability to foster long-term partnerships with clients.

Exp : 2+ yrs
Location : Noida 62
Salary : Good hike on current

**Responsibilities**:

- **Build and nurture strong relationships with existing clients, acting as the main point of contact for their inquiries, concerns, and feedback.**
- Understand clients' business objectives, challenges, and requirements to provide tailored solutions and support.
- **Proactively engage with clients to identify opportunities for upselling or cross-selling additional products or services that align with their needs.**
- Collaborate with internal teams, including sales, marketing, and product development, to ensure timely delivery of solutions and address client requests effectively.
- **Conduct regular check-ins and follow-up meetings with clients to review performance metrics, gather feedback, and assess satisfaction levels**.
- Address any issues or concerns raised by clients promptly and effectively, striving to exceed their expectations and ensure their overall satisfaction.
- **Maintain accurate records of client interactions, transactions, and communications in the CRM system**.
- Stay informed about industry trends, market developments, and competitors' offerings to identify opportunities for improvement and innovation.
- Prepare reports and presentations summarizing client engagement activities, performance metrics, and recommendations for enhancing client relationships.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- **Proven experience (2+ years) working in client relationship management, account management, or a similar customer-facing role.**
- Strong interpersonal skills and the ability to build rapport with clients at all levels of an organization.
- E**xcellent communication skills, both verbal and written, with the ability to convey complex information clearly and persuasively.**
- Strategic thinking and problem-solving abilities, with a focus on delivering value and driving results for clients.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple clients and priorities simultaneously.
- Proficiency in CRM software and Microsoft Office suite (e.g., Excel, PowerPoint, Outlook).
- Customer-centric mindset, with a passion for delivering exceptional service and building long-term relationships.
- Adaptability and resilience in handling challenging situations or client concerns, with a positive attitude and a solution-oriented approach.

**Job Types**: Full-time, Permanent

**Salary**: ₹11,381.27 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM software: 2 years (preferred)
- Follow-Ups: 2 years (preferred)
- Oversea Client: 2 years (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

**Speak with the employer**

+91 9899552466

  • Customer Success Executive

    2 weeks ago

    Noida, India FCI-CCM Full time

    **Position: Customer Success Executive / Sr. Executive** **Desired Experience**: 2-5 years **Work Location**: Noida, Sector 126 **Work Timings**: Rotational **Compensation**: As per market standards **Job Summary**: Looking for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing IT business. As a **Customer Success...

  • Customer Success Executive

    1 month ago

    Noida, India 4Bell Technology Full time

    Key Responsibilities: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Liaise between customers and...

  • Customer Success Executive

    1 month ago

    Noida, India Live Keeping Full time

    **Customer Success Executive** Live keeping - Noida, Uttar Pradesh, India (On-site) **About Livekeeping** Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical...

  • Call Centre Fresher Apply Now !

    2 weeks ago

    Noida, India Customer Care Executive Full time

    We have an opportunity for Voice or non voice process. **Responsibilities**: - Have to handle customer queries over the call. - Handling inbound calls & outbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements**: - Good Communication skills required. - age limit 18 to 29 years **Job Types**: Full-time,...

  • Customer Success Manager

    1 month ago

    noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Customer Success Manager

    2 months ago

    Noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • GST Customer Success Executive

    1 day ago

    Noida, India Masters India Private Limited Full time

    Job DescriptionJob DescriptionA GST Executive at Masters India will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSEs are genuinely excited to help customers. You must be patient, empathetic, and passionately...

  • Director-Customer Success

    3 days ago

    Noida, India Innovaccer Full time

    Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.Customer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're...

  • Director-Customer Success

    1 day ago

    noida, India Innovaccer Full time

    Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.  Customer Success at Innovaccer Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're...

  • Director-Customer Success

    2 days ago

    Noida, India Innovaccer Full time

    Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. Customer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're...

  • Customer Care Executive

    1 week ago

    Noida, India connector executive search& consultant Full time

    Required customer care executive in a leading BPO at Noida sector 16 Freshers ,10+2 or graduates,Male/ femaleDay shift9 hours ( office job) 14,000 in hand if graduate13,000 if 10+2 Only Hindi language(readable knowledge of English) Other benefits pf,esi etc Incneives upto 2000 Only 2 rounds Note - This placement is free of cost **Job Types**:...

  • Customer Success Manager

    4 weeks ago

    noida, India HCLSoftware Full time

    Job Description - Digital Sales – Customer Retention & Success (German Language Specialist) ARE YOU READY TO JOIN OUR TEAM? We are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL’s fast-growing, $2B software business and make an impact from Day 1! This is an...

  • Customer Care Executive

    1 week ago

    Noida, India connector executive search& consultant Full time

    Required customer care executive in a leading BPO at Noida sector 16( walking distance from Metro station) Freshers ,10+2 or graduates,Male/ femaleDay shift9 hours ( office job)14,000 in hand if graduate 13,000 if 10+2 Only Hindi language(readable knowledge of English) Other benefits pf,esi etcOnly 2 rounds - This placement is free of cost Multiple...

  • Director-Customer Success

    5 days ago

    noida, India Innovaccer Full time

    Your Role The role of the Director-Customer Success is to be a trusted advisor to the client who not only plans, and manages the team and delivers work according to deadlines and within budget but also drives new solutions to best serve the clients. You'll work as part of and also manage a driven and creative team of product, data, and integration...

  • Director-Customer Success

    5 days ago

    Noida, India Innovaccer Full time

    Your RoleThe role of the Director-Customer Success is to be a trusted advisor to the client who not only plans, and manages the team and delivers work according to deadlines and within budget but also drives new solutions to best serve the clients. You'll work as part of and also manage a driven and creative team of product, data, and integration engineers...

  • Customer Success Intern

    2 weeks ago

    Noida, India MyOperator Full time

    Job Title: Customer Success Intern Company: MyOperator Location: Noida About Company:MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone,...

  • Customer Success Intern

    2 weeks ago

    Noida, India MyOperator Full time

    Job DescriptionJob Title: Customer Success Intern Company: MyOperator Location: Noida About Company:MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions,...

  • Gst Customer Success Executive

    4 hours ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    **Company Description** Masters India IT Solutions is a growing FinTech SaaS firm, serving over 700+ enterprises. Masters India is one of the biggest GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses...

  • Customer Success Executive

    1 month ago

    Noida, India Asset Infinity Full time

    **Company Name: PcsInfinity Pvt. Ltd** **Location: Noida (Remote Work)** **Experience: 1-3 years** **CTC: Confidential** **Joining: Immediate-15 days** **No of hires - 2-3** - Asset Infinity._** **Roles & Responsibilities;** - Act as a bridge between the Customer and internal team members. - Provide ongoing support to our customers that create a great...

  • Customer Success Intern

    2 weeks ago

    Noida, India MyOperator Full time

    JobTitle: Customer SuccessInternCompany:MyOperatorLocation:NoidaAboutCompany:MyOperatoris Indias leading cloud communications provider offeringcuttingedge solutions to over 10000 businesses across diverseindustries. From Cloud Call Center solutions to IVR TollfreeNumbers Enterprise Mobility WhatsApp Business Solutions and HeyoPhone we provide comprehensive...