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Gst Customer Success Executive

4 months ago

Noida Uttar Pradesh, India Masters India Private Limited Full time

**Company Description**
Masters India IT Solutions is a growing FinTech SaaS firm, serving over 700+ enterprises. Masters India is one of the biggest GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses across the industries. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India IT Solutions is a part of 44 year old Masters India group which is into Manufacturing, Healthcare, Hospitality and IT with an aggregate turnover of INR 1000+ Crores.

**Job Description** Job Description**

A GST Executive at Masters India will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSEs are genuinely excited to help customers. You must be patient, empathetic, and passionately communicative. You should be able to put yourself in customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and we want you to gather it for us. Problem-solving must also come naturally to you. You must be confident at troubleshooting and investigating even if you don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Key **Responsibilities**:
1. Onboard enterprise clients for solutions delivered by Masters India

2. Project Manager for integration projects undertaken for enterprise customers.

3. Maintain highest standards of customer support to be provided

4. Follow up for resolution with DEV/QA team on the issues raised by the customer.

5. Continuous customer success approach with zero attrition to be ensured

6. Filing GST Returns for enterprise clients

7. Providing Reconciliation Statement to the clients.

8. Resolving queries related to E-invoice and EWB for clients.

**Qualifications**
Good Communication Skills.
Thorough knowledge of GST.
**Additional Information** What you get**:
A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.

**Additional information**
**WHY US ?**
- You’ll be surrounded by passionate team members.
- Opportunity to experience startup culture.
- You’ll experience true collaboration.
- Your work has a visible impact.
- Opportunities for innovation.

Location: Noida Sec - 63
Employment Type: Permanent
Industry: IT