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Customer Success Intern
4 months ago
Job Title: Customer Success Intern
Company: MyOperator
Location: Noida
About Company:
MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service.
Day-to-Day Responsibilities:
● Engage with existing clients to ensure they are maximizing the value of MyOperator's solutions.
● Proactively contact clients to gather feedback and provide assistance.
● Assist in onboarding new clients, guiding them through the setup process, and ensuring a smooth transition to using our services.
● Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary.
● Develop a deep understanding of MyOperator's products and services to address customer inquiries and provide solutions effectively.
● Help identify opportunities for upselling or cross-selling additional products or services to existing clients.
Requirements
● Strong interpersonal and communication skills, focusing on building and maintaining positive relationships with clients.
● Proactive attitude and willingness to take initiative in addressing customer needs and concerns.
● Ability to work collaboratively in a fast-paced environment, interacting with cross-functional teams to deliver exceptional customer service.
● Detail-oriented with strong organizational and time management skills.
● Basic understanding of customer success principles or previous experience in customer service roles is a plus.
Duration: 6 Months.
BenefitsPPO after 6 months
Paid Intership
Requirements
Requirements Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus. 4-6 years of relevant experience in enterprise sales within the SAAS or allied industries. Proven track record of meeting or exceeding sales targets and driving revenue growth. Strong business acumen and the ability to understand complex customer environments. Excellent communication, negotiation, and interpersonal skills. Customer-centric mindset with a passion for delivering exceptional customer experiences. Self-motivated, goal-oriented, and ability to work independently with minimal supervision. Proficiency in using CRM tools and other sales productivity software. Knowledge of the Indian enterprise market and telephony solutions is advantageous. Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team. Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.
