Customer Success Intern

7 months ago

Noida Uttar Pradesh, India MyOperator Full time

**Job Title**: Customer Success Intern

**Company**: MyOperator

**Location**: Noida

**About Company**:
MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service.

**Day-to-Day Responsibilities**:

- Engage with existing clients to ensure they are maximizing the value of MyOperator's solutions.
- Proactively contact clients to gather feedback and provide assistance.
- Assist in onboarding new clients, guiding them through the setup process, and ensuring a smooth transition to using our services.
- Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary.
- Develop a deep understanding of MyOperator's products and services to address customer inquiries and provide solutions effectively.
- Help identify opportunities for upselling or cross-selling additional products or services to existing clients.

**Requirements**:

- Strong interpersonal and communication skills, focusing on building and maintaining positive relationships with clients.
- Proactive attitude and willingness to take initiative in addressing customer needs and concerns.
- Ability to work collaboratively in a fast-paced environment, interacting with cross-functional teams to deliver exceptional customer service.
- Detail-oriented with strong organizational and time management skills.
- Basic understanding of customer success principles or previous experience in customer service roles is a plus.

**Duration**: 6 Months.

**Benefits**:
PPO after 6 months

Paid Intership

MBA

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