Partner- Customer Success

3 days ago


Noida Uttar Pradesh, India RateGain Full time

**About the Organization**:
RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over 30 Million bookings. RateGain is trusted by 25 out of the top 30 OTAs, world’s fastest-growing airlines, 23 of the top 30 hotel chains, tour operators and wholesalers, all top car rental companies, largest cruise lines, and the largest travel management companies. In 2018, RateGain acquired DHISCO, which made it the only company in the world to offer end-to-end smart distribution. In June 2019, RateGain acquired award-winning BCV to offer guest experience cloud to maximize guest lifetime value for hospitality chains. Rategain further acquired MHS in 2021, a leading online direct revenue acquisition partner for hotels with an aim to improve their profitability and distribution independence.

**Requirements**:

- 3+ years’ experience in (online) performance marketing or paid social marketing
- Very good coordination & organizational skills
- High level of willingness to learn
- Excellent communication skills
- Willingness to take ownership of an own customer portfolio, while at the same time being a strong team player
- Initiative & eagerness to create
- Very good English knowledge, written & spoken + additional market specific language

**Responsibilities**

Aware of how to develop online marketing campaigns for price comparison sites like Trivago, TripAdvisor, and Google Hotel Ads along with Social media Platforms

Monitoring the performance campaigns and share relevant insights internally and with clients as well to define next course of action.

Bridge the process gaps between Customer Success team and support/implementation team ensuring no blind spots.

Develop and execute cross-sell and upsell campaigns that align with customer needs and company goals.

Collaborate with cross-functional teams (design, content, product marketing) to create compelling content and campaigns.

Onboarding new individual hotels and hotel chains as clients.

Strategically and managerially developing the company's hotel portfolio



  • Noida, India RateGain Full time

    At RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you! **About the role**: As a Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer...


  • Noida, Uttar Pradesh, India RateGain Full time

    About the Organization:RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over...


  • Noida, Uttar Pradesh, India Rannkly Full time

    Customer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...


  • Noida, Uttar Pradesh, India Nasscom Full time

    **Location, Department Unit and Reporting**: - Location: - Noida - Department: - Konnect - Reporting To: - Manager **Job Details/ Criteria**: - Basic Functions/ Job Responsibility: We are searching for an enthusiastic and client focused Customer Success Coordinator to join the nasscom Konnect team. Nasscom Konnect drives thought leaders through various...


  • Noida, Uttar Pradesh, India MyOperator Full time

    **Job Title**: Customer Success Intern **Company**: MyOperator **Location**: Noida **About Company**: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions,...


  • uttar pradesh, India theoceann.com Full time

    #charterJob Title: Customer Success Associate - Maritime IndustryLocation: Noida Sector 90 (ON-SITE)About Us: We are a prominent player in the maritime sector, specializing in chartering, ship brokering, and operations management. Our company is dedicated to delivering exceptional service and strategic solutions to our global client base.Job Description:...


  • Noida, Uttar Pradesh, India vinove Full time

    JD About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the...


  • Noida, Uttar Pradesh, India MyOperator Full time

    **About Company**: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional...


  • Noida, Uttar Pradesh, India MyOperator Full time

    Job Title: Customer Success Intern Company: MyOperator Location: Noida About Company: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone,...


  • Noida, Uttar Pradesh, India Ark InfoSolutions Full time

    **Description: - ** As an On-Field Customer Success Executive, your role is pivotal in ensuring our customers achieve success with our products or services. You'll serve as a liaison between our company and clients, providing guidance, support, and technical assistance to maximize the value they derive from our offerings. Your primary focus will be on...


  • uttar pradesh, India Apeejay Stya Education (Svran Foundation) Full time

    Stakeholder Executive @ Vjal Institute, Apeejay Stya GroupAbout Us:The Apeejay Education, established by the leading Industrial House of Apeejay Stya in the year 1967, has built a rich heritage of nearly four and half decades in the field of quality education through a family of 29 institutions, i.e. 13 schools and 16 institutions of higher learning, in...


  • Noida, Uttar Pradesh, India SquadStack Full time

    Roles & Responsibilities:Monitor business KPIs, automate processes, and optimize operations to drive growth.Empower teams with accessible data features, conduct product experimentation, and A/B testing for user behavior insights.Create compelling data visualizations, collaborate with stakeholders, and convert business problems into actionable...


  • Noida, India Ventrum Full time

    As a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. You are data-driven and are able to dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering best-in-class customer experiences at scale, resulting in high product...


  • Noida, Uttar Pradesh, India Sinch Full time

    Do you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Customer Success at its India location who...


  • Ghaziabad, Uttar Pradesh, India Arshya Infotech Solution Full time

    Position Overview: Qualifications: Bachelor’s degree in Business, Marketing, Information Technology, or a related field.Proven experience in a customer success or similar customer-facing role.Basic knowledge of AWS concepts, including services such as EC2, S3, RDS, and VPC.Strong analytical and problem-solving skills with the ability to identify and...


  • Noida, Uttar Pradesh, India Masters India Private Limited Full time

    **Company Description** Masters India IT Solutions is a growing FinTech SaaS firm, serving over 700+ enterprises. Masters India is one of the biggest GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses...


  • Noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...


  • Noida, Uttar Pradesh, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...


  • noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...


  • noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...