Customer Success Associate
1 month ago
**Job description**
**What you'll do**
**Customer Focus**
- Handling all the customers and guiding them about FKsport as a brand and its products.
- Build sustainable relationships and engage customers by taking the extra effort.
- Being dedicated to customer satisfaction and resolving any concerns that the customer has.
- Identify customers' needs, clarify information, research every issue, and provide solutions.
**Building Relationship**
- Connect with the customers through E-Mail / Chat to provide the best possible resolution.
- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions.
- Take a customer-focused approach to handle complaints and escalations.
**Achieving customer satisfaction**
- Coordination with customers for any queries faced by them and solving the same.
- Ensure that all written communication is carried out as per the customer care procedures and company policies.
- Keep records of all conversations in our database in a comprehensible way.
**Who can apply**
- Bachelor's degree with 1 year Experience in customer service.
- Experience in E-commerce platforms (ebay,amazon etc) will be an added advantage.
- Excellent communication skills,clear and concise written communication with good command over grammar.
**Location**:
- Work from Office at Noida sector 62
**Shift timings:
- **
- Day shift (1pm to 10pm)
- 6 days working
- Sunday fixed off
Be part of the team that values your talent and is committed to your success.
- CANDIDATES WORKING IN TECH MAHINDRA AND TELEPERFORMANCE OR STARTEK ARE MOST WELOCMED TO APPLY.
Pay: ₹200,000.00 - ₹400,000.00 per year
Schedule:
- UK shift
Supplemental Pay:
- Overtime pay
- Shift allowance
**Experience**:
- total: 1 year (preferred)
**Location**:
- Noida Sector 62, Noida, Uttar Pradesh (preferred)
Work Location: In person
Expected Start Date: 15/12/2024
Pay: ₹200,000.00 - ₹400,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- UK shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- E-Commerce: 1 year (required)
- international chat process: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 7080627223
Application Deadline: 15/12/2024
Expected Start Date: 20/12/2024
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