Customer Success Associate

3 months ago


Bhopal Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

**Customer Success Associate (CS - L1)**

An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from more experienced team members is a positive step in their professional development.

**Responsibilities**:
Providing high-quality customer services and support through various channels, including calls, chats and forums focusing on the customer-centric approach and maintaining the Customer Happiness Rating (CHR)Develop a deep understanding of the product and its features.Understand customer needs and effectively communicate solutions. Also, communicate the Customer requirement to the Senior Specialist as per the severity level.Proactively engage with customers to ensure their success with the product.Collaborate with cross-functional teams to resolve customer issues promptly.Identify opportunities for upselling or cross-selling additional products and services.Stay informed about product updates and new features to effectively assist customers.Escalating the more complex tickets to their senior department such as Customer Support Specialist (CS - L2), Senior Specialist (CS - L3) etc. per the severity of the issue.Be readily available to assist customers via Zoom calls and Phone Calls to address their questions or concernsShould be able to create articles for the knowledge base articles or videos to promote self-help for our customers.Suggest selling strategies or pricing variation as per competitorsShould be able to provide demos to our potential customers and existing customers.Should Learn the retention strategies of our existing customers from his senior team members.
- Contribute to the creation of customer support documentation and knowledge base articles.

**Requirements**:
**Requirements**:

- Freshers who are eager to learn new technologies and skills would be considered for this role
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
- Eager to learn new technologies.

Bachelor Degree in B.E/Btech/BCA/MCA/B.SC



  • Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    **Customer Success Associate (CS - L1) An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to handle complex queries effectively. Seeking guidance and mentoring from...


  • Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateWe are seeking a motivated and detail-oriented Customer Success Associate to join our team at Magnet Brains Software Technology Pvt. Ltd DBAPabbly. As a Customer Success Associate, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a fast-paced...


  • Arera Colony, Bhopal, Madhya Pradesh, India Pabbly Full time

    **Customer Success Associate (CS - L1)** An entry-level position in the customer support department.The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...


  • Arera Colony, Bhopal, Madhya Pradesh, India Pabbly Full time

    **Customer Success Associate (CS - L1)** An entry-level position in the customer support department.The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...


  • Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success AssociateAt Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for individuals who are eager to learn new technologies and skills, and are passionate about providing exceptional customer support.Key...


  • bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...


  • Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...


  • bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...


  • Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key Responsibilities:Provide high-quality customer services and support through...


  • Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateA key role in our customer support department, the Customer Success Associate will be responsible for providing technical assistance to customers or internal teams. This entry-level position requires a customer-centric approach, with a focus on maintaining the Customer Happiness Rating (CHR).Responsibilities:Deliver high-quality...


  • Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer SuccessAssociate (CSL1)Anentrylevel position in the customer support department. TheCustomer Success Associate (CS L1) will be responsible forproviding basic technical assistance to customers or internalteams. You are encouraged to proactivelyimprove your skills to effectively handle complex queries. Seekingguidance and mentoring from more...


  • Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate  (CS - L1)An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...


  • Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateA key entry-level position in our customer support department, the Customer Success Associate will be responsible for providing high-quality technical assistance to customers or internal teams. This role requires a customer-centric approach, focusing on maintaining the Customer Happiness Rating (CHR).Responsibilities:Deliver...


  • Bhopal, Madhya Pradesh, India Magnum Group Full time

    We're Urgently Hiring Company : Magnum Job Role: Customer support associate - Bhopal location ( M.pocket) Designation: Customer support associate **Salary**: 12000 Training Stipend - 5k - Minimum education qualification should be 12th Pass - Hindi communication skill - Male/Female both can apply.. Job Location - Magnum Group 1st floor Ashima mall...


  • Bhopal, Madhya Pradesh, India ELITE FINANCIAL SERVICES Full time

    We're Urgently Hiring Company : Magnum Group Job Role: Customer support associate - Bhopal location ( M.pocket) Designation: Customer support associate **Salary**: 12000 Training Stipend - 5k - Minimum education qualification should be 12th Pass - Hindi communication skill - Male/Female both can apply.. Send CV - 9425603750 (whatsapp) **Job Types**:...


  • Bhopal, Madhya Pradesh, India Magnum Group Full time

    We're Urgently Hiring Company : Magnum Job Role: Customer support associate - Bhopal location ( M.pocket) Designation: Customer support associate **Salary**: 12000 Training Stipend - 5k - Minimum education qualification should be 12th Pass - Hindi communication skill - Male/Female both can apply.. Job Location - Magnum Group 1st floor Ashima mall...


  • Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...


  • bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...


  • bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...


  • Bhopal, Madhya Pradesh, India Magnum Group Full time

    We're Urgently Hiring Company : Magnum Job Role: Customer support associate - Bhopal location ( M.pocket) Designation: Customer support associate **Salary**: 12000 Training Stipend - 5k - Minimum education qualification should be 12th Pass - Hindi communication skill - Male/Female both can apply.. Job Location - Magnum Group 1st floor Ashima mall...