Customer Success Associate

3 months ago

Bhopal Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

**Customer Success Associate (CS - L1)
An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to handle complex queries effectively. Seeking guidance and mentoring from more experienced team members is a positive step in your professional development.

**Roles and Responsibilities**:

- Providing high-quality customer services and support through various channels, including calls, chats and forums focusing on the customer-centric approach and maintaining the Customer Happiness Rating (CHR)
- Develop a deep understanding of the product and its features.
- Understand customer needs and effectively communicate solutions. Also, communicate the Customer requirement to the Senior Specialist as per the severity level.
- Proactively engage with customers to ensure their success with the product.
- Collaborate with cross-functional teams to resolve customer issues promptly.
- Identify opportunities for upselling or cross-selling additional products and services.
- Stay informed about product updates and new features to effectively assist customers.
- Escalating the more complex tickets to their senior department such as Customer Support Specialist (CS - L2), Senior Specialist (CS - L3) etc. per the severity of the issue.
- Be readily available to assist customers via Zoom calls and Phone Calls to address their questions or concerns
- Should be able to create articles for the knowledge base articles or videos to promote self-help for our customers.
- Suggest selling strategies or pricing variation as per competitors
- Should be able to provide demos to our potential customers and existing customers.
- Should Learn the retention strategies of our existing customers from his senior team members.
- Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
- Contribute to the creation of customer support documentation and knowledge base articles.
- Participate in training programs to stay updated on product knowledge and support techniques.
Should come up with creative promotional ideas through which we can attract new customers.
-

**Requirements**:

- Freshers who are eager to learn new technologies and skills would be considered for this role.Excellent communication and problem-solving skills.Ability to work in a fast-paced, dynamic environment.- Eager to learn new technologies.

**Office Address - Pabbly E-3/49 3rd Floor 10 No. Market Arera Colony Bhopal (M.P.)**
**Mob.:
6264032800 / 7987390509**
**The top floor of Archies gallery**

Bachelor Degree in B.E/Btech/BCA/MCA/B.SC

  • Customer Success Associate

    4 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    **Customer Success Associate (CS - L1)** An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...

  • Customer Success Associate

    5 days ago

    Arera Colony, Bhopal, Madhya Pradesh, India Pabbly Full time

    **Customer Success Associate (CS - L1)** An entry-level position in the customer support department.The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...

  • Customer Success Associate

    4 weeks ago

    Arera Colony, Bhopal, Madhya Pradesh, India Pabbly Full time

    **Customer Success Associate (CS - L1)** An entry-level position in the customer support department.The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...

  • Customer Success Associate

    5 days ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Associate

    2 months ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer SuccessAssociate (CSL1)Anentrylevel position in the customer support department. TheCustomer Success Associate (CS L1) will be responsible forproviding basic technical assistance to customers or internalteams. You are encouraged to proactivelyimprove your skills to effectively handle complex queries. Seekingguidance and mentoring from more...

  • Customer Success Associate

    5 days ago

    bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate  (CS - L1)An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Associate

    2 months ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate  (CS - L1)An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Associate

    3 weeks ago

    uttar pradesh, India Gully Labs Full time

    Company DescriptionGully Labs is a company located in Noida that specializes in designing and manufacturing high-performance sneakers inspired by local Indian culture and community. Our product, Gully Number 001, is now available on gullylabs.com. Follow us on instagram.com/gullylabs to stay updated on our latest releases and news.Role DescriptionThis is a...

  • Customer Success ociate

    4 days ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Associate

    3 months ago

    Indore, Madhya Pradesh, India Plantix Full time

    **Company Overview**: Plantix is India’s leading digital ecosystem connecting farmers, local retailers and agri-input producers. It is the world’s most downloaded app for farmers - combining artificial intelligence and the expertise of leading research institutions around the globe. Millions of customers use the Plantix Crop Doctor to diagnose crop...

  • Customer Service Associate

    4 weeks ago

    Bhopal, Madhya Pradesh, India Magnum Group Full time

    We're Urgently Hiring Company : Magnum Job Role: Customer support associate - Bhopal location ( M.pocket) Designation: Customer support associate **Salary**: 12000 Training Stipend - 5k - Minimum education qualification should be 12th Pass - Hindi communication skill - Male/Female both can apply.. Job Location - Magnum Group 1st floor Ashima mall...

  • Customer Service Associate

    4 months ago

    Bhopal, Madhya Pradesh, India Magnum Group Full time

    We're Urgently Hiring Company : Magnum Job Role: Customer support associate - Bhopal location ( M.pocket) Designation: Customer support associate **Salary**: 12000 Training Stipend - 5k - Minimum education qualification should be 12th Pass - Hindi communication skill - Male/Female both can apply.. Job Location - Magnum Group 1st floor Ashima mall...

  • Customer Service Associate

    4 months ago

    Bhopal, Madhya Pradesh, India Magnum Group Full time

    We're Urgently Hiring Company : Magnum Job Role: Customer support associate - Bhopal location ( M.pocket) Designation: Customer support associate **Salary**: 12000 Training Stipend - 5k - Minimum education qualification should be 12th Pass - Hindi communication skill - Male/Female both can apply.. Job Location - Magnum Group 1st floor Ashima mall...

  • Customer Support Associate

    3 months ago

    Bhopal, Madhya Pradesh, India WIT BLOOM TRAINING & PLACEMENT Full time

    Job Title: Customer Service Associate Job Summary: Join our team as a Customer Service Associate, an entry-level position perfect for freshers. You'll play a key role in delivering exceptional service, resolving inquiries, and ensuring positive customer experiences. **Responsibilities**: Customer Interaction: Resolve issues promptly and...

  • Customer Support Associate

    4 weeks ago

    Bhopal, Madhya Pradesh, India FAST2SMS Full time

    **We are hiring for the customer support associate.** **Salary: 15000 inhand** Company: SID GROUPS (Fast2SMS) **Required Experience and Qualifications** 2. Must have knowledge of computer & API. 3. Good written and verbal English communication skills. Schedule: - Day shift **Experience**: - Customer support: 1 year (required)

  • Customer Success Manager

    5 days ago

    madhya pradesh, India MyClassboard Full time

    About Us: India's premier School Management Software, streamlining administration, learning, andcommunication. It features student information management, fee tracking, and assessments.Connects educators, parents, and students for seamless collaboration and efficient operations.Job Purpose: As a Customer Success Manager, you will be responsible for Managing...

  • Customer Service Associate

    2 weeks ago

    Bhopal, Madhya Pradesh, India Triedge Solutions Full time

    Position : Customer Service Associate **JOB ROLE**: Location : Gandhi Nagar, Bhopal Work Time: Full Time Location: Jail Road, Bhopal **Job Types**: Full-time, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person

  • Customer Support Associate

    3 months ago

    Bhopal, Madhya Pradesh, India WIT BLOOM TRAINING & PLACEMENT Full time

    Job Title: Customer Service Associate Job Summary: Join our team as a Customer Service Associate, an entry-level position perfect for freshers. You'll play a key role in delivering exceptional service, resolving inquiries, and ensuring positive customer experiences. **Responsibilities**: Customer Interaction: Resolve issues promptly and...

  • Customer Success ociate

    4 days ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer SuccessAssociate (CSL1)Anentrylevel position in the customer support department. TheCustomer Success Associate (CS L1) will be responsible forproviding basic technical assistance to customers or internalteams. You are encouraged to proactivelyimprove your skills to effectively handle complex queries. Seekingguidance and mentoring from more...

  • Customer Support Associate

    3 months ago

    Bhopal, Madhya Pradesh, India WIT BLOOM TRAINING & PLACEMENT Full time

    Job Title: Customer Service Associate Job Summary: Join our team as a Customer Service Associate, an entry-level position perfect for freshers. You'll play a key role in delivering exceptional service, resolving inquiries, and ensuring positive customer experiences. **Responsibilities**: Customer Interaction: Resolve issues promptly and...