Customer Success Executive
4 days ago
JD
About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments.
**Responsibilities**:
- Troubleshoot customer issues related to our SaaS product and provide appropriate solutions
- Maintain customer satisfaction by timely resolution of customer issues
- Document customer interactions and escalate issues to relevant teams as necessary
- Maintaining up to date records over CRM & different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues
- Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures
**Requirements**:
- Proven experience in a customer support role, preferably in a SaaS or technology-related fieldStrong written and verbal communication skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Ability to troubleshoot technical problems and provide solutions
- Excellent problem-solving and analytical skills
- Strong attention to detail
-
Customer Success Executive
2 months ago
Noida, Uttar Pradesh, India Rannkly Full timeCustomer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...
-
Customer Care Executive
2 weeks ago
Greater Noida, India Customer Care Executive Full timeResponding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...
-
Customer Success Executive
1 week ago
uttar pradesh, India Apeejay Stya Education (Svran Foundation) Full timeStakeholder Executive @ Vjal Institute, Apeejay Stya GroupAbout Us:The Apeejay Education, established by the leading Industrial House of Apeejay Stya in the year 1967, has built a rich heritage of nearly four and half decades in the field of quality education through a family of 29 institutions, i.e. 13 schools and 16 institutions of higher learning, in...
-
Customer Success Executive
3 weeks ago
Noida, Uttar Pradesh, India Ark InfoSolutions Full time**Description: - ** As an On-Field Customer Success Executive, your role is pivotal in ensuring our customers achieve success with our products or services. You'll serve as a liaison between our company and clients, providing guidance, support, and technical assistance to maximize the value they derive from our offerings. Your primary focus will be on...
-
Customer Success Executive
1 week ago
Ghaziabad, Uttar Pradesh, India Arshya Infotech Solution Full timePosition Overview: Qualifications: Bachelor’s degree in Business, Marketing, Information Technology, or a related field.Proven experience in a customer success or similar customer-facing role.Basic knowledge of AWS concepts, including services such as EC2, S3, RDS, and VPC.Strong analytical and problem-solving skills with the ability to identify and...
-
Gst Customer Success Executive
4 weeks ago
Noida, Uttar Pradesh, India Masters India Private Limited Full time**Company Description** Masters India IT Solutions is a growing FinTech SaaS firm, serving over 700+ enterprises. Masters India is one of the biggest GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses...
-
Gst Customer Success Executive
1 day ago
Noida, Uttar Pradesh, India Masters India Private Limited Full time**Company Description** Masters India IT Solutions is a growing FinTech SaaS firm, serving over 700+ enterprises. Masters India is one of the biggest GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses...
-
Customer Success Coordinator
3 weeks ago
Noida, Uttar Pradesh, India Nasscom Full time**Location, Department Unit and Reporting**: - Location: - Noida - Department: - Konnect - Reporting To: - Manager **Job Details/ Criteria**: - Basic Functions/ Job Responsibility: We are searching for an enthusiastic and client focused Customer Success Coordinator to join the nasscom Konnect team. Nasscom Konnect drives thought leaders through various...
-
Partner- Customer Success
4 weeks ago
Noida, Uttar Pradesh, India RateGain Full time**About the Organization**: RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering...
-
Partner- Customer Success
1 day ago
Noida, Uttar Pradesh, India RateGain Full time**About the Organization**: RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering...
-
Customer Success Intern
3 weeks ago
Noida, Uttar Pradesh, India MyOperator Full time**Job Title**: Customer Success Intern **Company**: MyOperator **Location**: Noida **About Company**: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions,...
-
Customer Success Executive
3 weeks ago
Noida, India FCI-CCM Full timePosition: Customer Success Executive / Sr. Executive **Desired Experience**:2-5 years **Work Location**:Noida, Sector 126 **Work Timings**:Rotational **Compensation**:As per market standards Job Summary: Looking for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing IT business. As a **Customer Success Executive (CSE)...
-
Customer Success Executive
3 weeks ago
Noida, India Rannkly Full time**Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: - Develop a trusted advisor...
-
Customer Success Executive
1 week ago
Noida, Uttar Pradesh, India Rannkly Full timeCustomer ServiceJob descriptionRole Summary:As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction.Key Responsibilities: Develop a trusted...
-
Customer Success Associate
1 week ago
uttar pradesh, India theoceann.com Full time#charterJob Title: Customer Success Associate - Maritime IndustryLocation: Noida Sector 90 (ON-SITE)About Us: We are a prominent player in the maritime sector, specializing in chartering, ship brokering, and operations management. Our company is dedicated to delivering exceptional service and strategic solutions to our global client base.Job Description:...
-
Customer Success Executive
3 weeks ago
Noida, India proksham Full timeWe are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing...
-
Customer Success Executive
1 week ago
Noida, India 4Bell Technology Full timeKey Responsibilities: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Liaise between customers and...
-
Customer Success Intern
3 weeks ago
Noida, Uttar Pradesh, India MyOperator Full time**About Company**: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional...
-
Customer Success Intern
3 days ago
Noida, Uttar Pradesh, India MyOperator Full timeJob Title: Customer Success Intern Company: MyOperator Location: Noida About Company: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone,...
-
Customer Success Executive
3 weeks ago
Jabalpur, Madhya Pradesh, India Next Education Full timeMinimum Required Experience : 0 years Intern **Skills**: - ErpDescription Dear JP, Please approve the hiring for the customer success executive for Jabalpur Location.