Customer Success Executive

5 months ago


Noida Uttar Pradesh, India vinove Full time

JD

About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments.

**Responsibilities**:

- Troubleshoot customer issues related to our SaaS product and provide appropriate solutions
- Maintain customer satisfaction by timely resolution of customer issues
- Document customer interactions and escalate issues to relevant teams as necessary
- Maintaining up to date records over CRM & different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues
- Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures

**Requirements**:

- Proven experience in a customer support role, preferably in a SaaS or technology-related fieldStrong written and verbal communication skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Ability to troubleshoot technical problems and provide solutions
- Excellent problem-solving and analytical skills
- Strong attention to detail



  • Noida, Uttar Pradesh, India Rannkly Full time

    Customer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...


  • Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...


  • Noida, Uttar Pradesh, India Masters India Private Limited Full time

    **Company Description** Masters India IT Solutions is a growing FinTech SaaS firm, serving over 700+ enterprises. Masters India is one of the biggest GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses...


  • Noida, Uttar Pradesh, India Ark InfoSolutions Full time

    **Description: - ** As an On-Field Customer Success Executive, your role is pivotal in ensuring our customers achieve success with our products or services. You'll serve as a liaison between our company and clients, providing guidance, support, and technical assistance to maximize the value they derive from our offerings. Your primary focus will be on...


  • Ghaziabad, Uttar Pradesh, India Arshya Infotech Solution Full time

    Position Overview: Qualifications: Bachelor’s degree in Business, Marketing, Information Technology, or a related field.Proven experience in a customer success or similar customer-facing role.Basic knowledge of AWS concepts, including services such as EC2, S3, RDS, and VPC.Strong analytical and problem-solving skills with the ability to identify and...


  • Noida, Uttar Pradesh, India Masters India Private Limited Full time

    **Company Description** Masters India IT Solutions is a growing FinTech SaaS firm, serving over 700+ enterprises. Masters India is one of the biggest GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses...


  • Noida, Uttar Pradesh, India FloBiz Full time

    Executive - Customer Success (Renewal and Retention) Client Relations and Retention - Renewal Agent Job Description: Renewal Agent Position Overview: We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS (Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with...


  • Noida, Uttar Pradesh, India Sinch Full time

    Unlock Customer Success with SinchAre you a customer-centric professional looking to drive business growth and customer satisfaction? Sinch, a leading CPaaS and messaging provider, is seeking a talented Customer Success Executive to join its India team.About the RoleThis is a critical role that will play a key part in shaping the future of our customers. As...


  • Noida, India FCI-CCM Full time

    Position: Customer Success Executive / Sr. Executive **Desired Experience**:2-5 years **Work Location**:Noida, Sector 126 **Work Timings**:Rotational **Compensation**:As per market standards Job Summary: Looking for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing IT business. As a **Customer Success Executive (CSE)...


  • Noida, Uttar Pradesh, India Sinch Full time

    Unlock Customer Success with SinchAre you a customer-centric professional with a passion for driving business growth? Do you thrive in a dynamic environment where no two days are the same? We're seeking a seasoned Customer Success Executive to join our team at Sinch, a leading CPaaS and messaging provider.Key Responsibilities:Develop and execute tailored...


  • Noida, Uttar Pradesh, India Nasscom Full time

    **Location, Department Unit and Reporting**: - Location: - Noida - Department: - Konnect - Reporting To: - Manager **Job Details/ Criteria**: - Basic Functions/ Job Responsibility: We are searching for an enthusiastic and client focused Customer Success Coordinator to join the nasscom Konnect team. Nasscom Konnect drives thought leaders through various...


  • Noida, Uttar Pradesh, India RateGain Full time

    **About the Organization**: RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering...


  • Noida, Uttar Pradesh, India MyOperator Full time

    **Job Title**: Customer Success Intern **Company**: MyOperator **Location**: Noida **About Company**: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions,...


  • Noida Sector 62, Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    We are hiring for more than 30 Customer care executive. Qualification: - 12th passed or above. Language: - Hindi & English. For more information: **Job Types**: Full-time, Fresher Pay: Up to ₹20,000.00 per month **Benefits**: - Flexible schedule - Leave encashment - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Night...


  • Noida, India 4Bell Technology Full time

    Key Responsibilities: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Liaise between customers and...


  • Noida, Uttar Pradesh, India FloBiz Full time

    Client Relations and Retention - Renewal Agent Job Description: Renewal Agent Position Overview: We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS (Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with customers **over phone calls**, manage their contract...


  • Aminabad Park, Lucknow, Uttar Pradesh, India Tansukh Herbals Full time

    Job Summary:As a Customer Success Executive, you will own customer relationships, ensure seamless experiences, and foster long-term loyalty. Key Responsibilities: 1. Order Scheduling - Scheduling orders on various E-commerce platforms like Amazon, Flipkart, 1mg and Shopify Website. 2. Shipment Scheduling - Scheduling shipments on portals like Shiprocket,...


  • Noida, Uttar Pradesh, India MyOperator Full time

    **About Company**: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional...


  • Noida, Uttar Pradesh, India MyOperator Full time

    Job Title: Customer Success Intern Company: MyOperator Location: Noida About Company: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone,...


  • Jabalpur, Madhya Pradesh, India Next Education Full time

    Minimum Required Experience : 0 years Intern **Skills**: - ErpDescription Dear JP, Please approve the hiring for the customer success executive for Jabalpur Location.