![RateGain](https://media.trabajo.org/img/noimg.jpg)
Partner - Customer Success (Jakarta)
4 weeks ago
At RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you
**About the role**:
As a Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer Success activities, Account Management, and achieving outstanding outcomes.
**D**
**rive Customer Success Outcomes**:
- Elevate renewal rates and bid farewell to churn
- Expand revenue through strategic cross-sell and up-sell
- Influence lifetime value via enhanced product adoption and customer satisfaction
- Propel new business growth through advocacy and reference-ability
- Define and Optimize Customer Lifecycle
**Chart the customer journey**:
- Establish key touchpoints for continuous improvement (e.g., usage, satisfaction)
- Standardize interventions for every stage of the journey
- Segment the customer base and devise customized strategies
- Uncover opportunities for continuous enhancement
**Manage Customer Success Activities**:
- Navigate the onboarding voyage
- Provide training and professional services
- Ensure top-notch customer support
- Master the art of Customer Success Management
- Seal the deal on renewals and drive cross-sell/up-sell opportunities
- Foster customer advocacy
**Skills & Experience**:
- 4-7 years of experience in hospitality, travel technology space
- In-depth knowledge of hotel distribution technology, including OTAs, GDS, and content.
- Possess the ability to manage, influence, and build consensus through persuasion.
- Ideally, a background that seamlessly blends post-sale and sales experience, complemented by a strong commercial acumen.
- Able to decipher commercial contracts and navigate through legal clauses.
- Customer Obsession coupled with a burning passion for revenue and growth.
- Excellent communication and presentation skills to captivate your audience.
-
Partner- Customer Success
2 weeks ago
Noida, Uttar Pradesh, India RateGain Full timeAbout the Organization:RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over...
-
Partner- Customer Success
5 days ago
Noida, Uttar Pradesh, India RateGain Full time**About the Organization**: RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering...
-
Associate, Customer Success
2 weeks ago
Noida, Uttar Pradesh, India SquadStack Full timeRoles & Responsibilities:Monitor business KPIs, automate processes, and optimize operations to drive growth.Empower teams with accessible data features, conduct product experimentation, and A/B testing for user behavior insights.Create compelling data visualizations, collaborate with stakeholders, and convert business problems into actionable...
-
Customer Success Manager
5 days ago
Noida, India Ventrum Full timeAs a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. You are data-driven and are able to dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering best-in-class customer experiences at scale, resulting in high product...
-
Customer Success Manager
3 months ago
Noida, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
2 weeks ago
Noida, Uttar Pradesh, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
4 weeks ago
Noida, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
4 weeks ago
noida, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
▷ [Urgent] Customer Success Manager
7 days ago
Noida, India Ventrum Full timeAs a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. You are data-driven and are able to dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering best-in-class customer experiences at scale, resulting in high product...
-
Customer Success Associate
4 weeks ago
Noida, India Trackier Full timeAt Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding. Over the last 5 years, Trackier has helped create industry standards in...
-
Customer Success Manager
2 weeks ago
Noida, Uttar Pradesh, India Trackier Full timeAt Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we're proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding. Over the last 5 years, Trackier has helped create industry standards in...
-
Customer Success Associate
2 weeks ago
Noida, Uttar Pradesh, India Trackier Full timeAt Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we're proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding.Over the last 5 years, Trackier has helped create industry standards in...
-
Customer Success Manager
2 weeks ago
Noida, Uttar Pradesh, India HCLSoftware Full timeJob Description - Digital Sales – Customer Retention & Success (German Language Specialist) ARE YOU READY TO JOIN OUR TEAM? We are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL's fast-growing, $2B software business and make an impact from Day 1 This is an exciting...
-
Customer Success Manager
2 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeJob DescriptionCustomer Success Manager - NoidaMyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions,...
-
Customer Success Manager
2 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeCustomer Success Manager - NoidaMyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside...
-
Customer Success Executive
4 weeks ago
Noida, India proksham Full timeWe are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing...
-
Customer Success Executive
3 weeks ago
Noida, India FCI-CCM Full timePosition: Customer Success Executive / Sr. Executive **Desired Experience**:2-5 years **Work Location**:Noida, Sector 126 **Work Timings**:Rotational **Compensation**:As per market standards Job Summary: Looking for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing IT business. As a **Customer Success Executive (CSE)...
-
Customer Success Executive
4 weeks ago
Noida, India Rannkly Full time**Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: - Develop a trusted advisor...
-
Customer Success Executive
2 weeks ago
Noida, Uttar Pradesh, India Rannkly Full timeCustomer ServiceJob descriptionRole Summary:As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction.Key Responsibilities: Develop a trusted...
-
Customer Success Manager
1 week ago
Noida, India SquadStack Full timeAbout The Role A Customer success manager at SquadStack is responsible for managing relationships with customers at the front end and running their operations smoothly at the backend. Their main goal is to ensure that the company's customers are satisfied with the products or services they receive and to maintain a positive relationship with the...