CRMNext - Customer Success Specialist

2 months ago


Noida, India Businessnext Full time

Customer Success Specialist

CSM Group

Noida, Mumbai | 2 - 5 Years

Welcome to BUSINESSNEXT, where we believe in maximizing your true potential while doing something purposeful, we invite you to #UNLIMIT with us. Our commitment to innovation and forward-thinking is reflected in everything we do, and we're looking for like-minded individuals to join our team. If you're looking for a rewarding career in a company that values your creativity, collaboration, and innovation, we invite you to explore this opportunity and join us in being #UpForTomorrow.

The Opportunity:

Are you ready to champion customer success in the dynamic world of Banking, Financial Services, and Insurance (BFSI)? As our Customer Success Manager for BFSI CRM, you'll be at the forefront of driving client satisfaction, product adoption, and showcasing the transformative power of our CRM solution. You'll serve as the linchpin between our sales, product, and delivery teams, ensuring that every client's objectives are not just met but exceeded.

What would you do ?

- Strategic Alignment Ninja: Harmonize client objectives with product capabilities through seamless collaboration with sales, product, and delivery teams. Create customer champion/coach achievement illustration - working with Value Illustration lead.

- Value Maestro: Ensure the successful realization of organization's digital transformation objectives. Conduct captivating product value workshops and pitches that unveil the game-changing impact of our CRM solution on BFSI operations.

- Demonstration Dynamo: Wow clients with tailored product demos that address their unique challenges and ignite their excitement for our solution.

- Feedback Connoisseur: Implement customer surveys to uncover insights, drive continuous improvement, and elevate customer satisfaction to new heights.

- Issue Resolution Sorcerer: Cast spells of satisfaction by swiftly addressing client concerns and ensuring their voices are heard.

- Trusted Partner: Guide Business and enterprise solutions leaders make smart investment decisions by providing context and support to help teams collaborate, building better flexibility, agility, and autonomy in decision making, and enabling faster speed to value and time to market.

(ref:iimjobs.com)

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