Head - Customer Success

Job Title: Head of CustomerSuccess
Location: Noida Sector2
Company:MyOperator
Job Type:FullTime

AboutMyOperator:
MyOperator is aleading provider in the customer experience space dedicated totransforming how businesses interact with their customers. We areseeking a strategic and visionary Customer Success Team Manager tospearhead our customer success department and drive impactfullongterm relationships with our valuedclients.

PositionOverview:
We are looking for astrategic and resultsdriven Head of Customer Success to lead ourcustomer success initiatives. In this role you will develop andexecute comprehensive strategies that align with MyOperatorsbusiness objectives ensuring customer satisfaction and retentionwhile driving revenuegrowth.

RequirementsKeyResponsibilities:
StrategicDevelopment and Execution:
Developand implement comprehensive customer success strategies that alignwith MyOperators businessgoals.
Set clear customer successtargets and KPIs establish processes and policies and monitor keymetrics to drive team and customersuccess.
Design and roll outprograms that enhance customer experience boost revenue potentialand minimize churn.
TeamLeadership and Management:
Leadmentor and manage a team of customer success professionals settingperformance goals and providing ongoing coaching andfeedback.
Conduct performancereviews and implement development plans to ensure teameffectiveness and professionalgrowth.
Customer Satisfaction andRetention:
Drive initiatives tomaximize customer satisfaction and loyalty through proactiveengagement issue resolution and the development of customer loyaltyprograms.
Analyze customerfeedback and data to identify trends and areas for improvementensuring the team effectively addresses customer needs andconcerns.
OperationalExcellence:
Identify and addressprocess gaps implementing scalable solutions to improve thecustomer experience and operationalefficiency.
Utilize datadriveninsights to track progress towards success goals and informdecisionmaking.
CrossDepartmentalCollaboration:
Collaborate withSales Marketing Product and other departments to ensure alignmentwith the company s overall strategy and enhance the customerjourney.
Share customer insightsand feedback to drive product improvements and refine marketingstrategies.
Recruitment andTraining:
Oversee the hiringprocess for customer success professionals ensuring the team isequipped to meet revenue goals and customerexpectations.
Develop and delivertraining programs to enhance team skills and knowledge ensuringhigh standards of customersupport.
Qualifications:
Experience:56 years in customerfacing roles including customer servicetechnical support or sales with a proven track record of managingand leading teams.
Leadership:Demonstrated experience in leading teams setting strategic goalsand driving performancemetrics.
Technical Proficiency:Strong understanding of technical concepts and the ability tocommunicate them effectively to both team members andcustomers.
Communication Skills:Excellent verbal and written communication skills with the abilityto engage effectively with customers team members andstakeholders.
Analytical Skills:Proven ability to use data to drive decisions optimize performanceand identify areas forimprovement.
Strategic Thinking:Ability to develop and implement strategies that align with companygoals and enhance customersuccess.

BenefitsWhyJoin Us:
At MyOperator you ll beat the forefront of customer success innovation leading a dynamicteam and driving meaningful change. We offer a collaborative workenvironment opportunities for professional growth and a commitmentto your careerdevelopment.

Howto Apply:
If youre ready to make asignificant impact in the field of customer success we want to hearfrom you Please submit your resume orapply.

Job Title:Head of Customer Success Location: Noida Sector 2 Company:MyOperator Job Type: Full-Time About MyOperator: MyOperator is aleading provider in the customer experience space, dedicated totransforming how businesses interact with their customers. We areseeking a strategic and visionary Customer Success Team Manager tospearhead our customer success department and drive impactful,long-term relationships with our valued clients. Position Overview:We are looking for a strategic and results-driven Head of CustomerSuccess to lead our customer success initiatives. In this role, youwill develop and execute comprehensive strategies that align withMyOperator's business objectives, ensuring customer satisfactionand retention while driving revenue growth. Requirements KeyResponsibilities: Strategic Development and Execution: Develop andimplement comprehensive customer success strategies that align withMyOperator's business goals. Set clear customer success targets andKPIs, establish processes and policies, and monitor key metrics todrive team and customer success. Design and roll out programs thatenhance customer experience, boost revenue potential, and minimizechurn. Team Leadership and Management: Lead, mentor, and manage ateam of customer success professionals, setting performance goalsand providing ongoing coaching and feedback. Conduct performancereviews and implement development plans to ensure teameffectiveness and professional growth. Customer Satisfaction andRetention: Drive initiatives to maximize customer satisfaction andloyalty through proactive engagement, issue resolution, and thedevelopment of customer loyalty programs. Analyze customer feedbackand data to identify trends and areas for improvement, ensuring theteam effectively addresses customer needs and concerns. OperationalExcellence: Identify and address process gaps, implementingscalable solutions to improve the customer experience andoperational efficiency. Utilize data-driven insights to trackprogress towards success goals and inform decision-making.Cross-Departmental Collaboration: Collaborate with Sales,Marketing, Product, and other departments to ensure alignment withthe company s overall strategy and enhance the customer journey.Share customer insights and feedback to drive product improvementsand refine marketing strategies. Recruitment and Training: Overseethe hiring process for customer success professionals, ensuring theteam is equipped to meet revenue goals and customer expectations.Develop and deliver training programs to enhance team skills andknowledge, ensuring high standards of customer support.Qualifications: Experience: 5-6 years in customer-facing roles,including customer service, technical support, or sales, with aproven track record of managing and leading teams. Leadership:Demonstrated experience in leading teams, setting strategic goals,and driving performance metrics. Technical Proficiency: Strongunderstanding of technical concepts and the ability to communicatethem effectively to both team members and customers. CommunicationSkills: Excellent verbal and written communication skills, with theability to engage effectively with customers, team members, andstakeholders. Analytical Skills: Proven ability to use data todrive decisions, optimize performance, and identify areas forimprovement. Strategic Thinking: Ability to develop and implementstrategies that align with company goals and enhance customersuccess. Benefits Why Join Us: At MyOperator, you ll be at theforefront of customer success innovation, leading a dynamic teamand driving meaningful change. We offer a collaborative workenvironment, opportunities for professional growth, and acommitment to your career development. How to Apply: If you'reready to make a significant impact in the field of customersuccess, we want to hear from you Please submit your resume orapply.

Education

Btech

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