Avp - Customer Success (Conversational Messaging)

5 days ago

Noida Uttar Pradesh, India Sinch Full time

Do you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Customer Success at its India location who can take up this challenge and make a mark in the industry.
The essence of the role
Sinch is a product driven company and your role will be one of the most important in the organization structure who will articulate the success stories of the customers. The success of the customers will shape the future and your role becomes most critical in making is happen.
We are in a search of an accomplished Customer success profile in a leading role driven by a passion for crafting products that resonate with customers in B2B SaaS space. In this role, you will become an integral part of our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, develop, and launch products aligning with the company’s overarching vision and strategy.
As a lead member of the team, you will
- Drive sustained business growth and profitability by maximizing customer value and analyzing customer data to enhance their experience.
- Directly responsible for the growth of the business by scaling traffic, product and services adoption.
- Provide guidance on purchasing decisions and facilitate the onboarding of new services and products.
- Responsible for conveying customer trends and behaviour to the sales, marketing, and product teams.
- Conduct product demonstrations for clients and actively contribute to relationship-building efforts.
- Implement new programs aimed at increasing revenue potential and reducing churn rates.
- Address customer problems promptly and ensure their satisfaction throughout their engagement with us.
- Set clear client retention objectives and establish milestones for both clients and employees to achieve.
- Assist customers in setting up and navigating programs or software, emphasizing the value of our products and services.
- Monitor and address customer complaints and concerns to continuously improve their overall experience.

Who are you?
Education Qualification
- Graduate degree in engineering, computer science or a related field.
- Postgraduate degree in business management.

Experience
- 13+ years of experience in business development and solutions in tech products
- Of total experience, minimum 5 years in leading Customer success profile of tech product.

**Relevant experience/skills required**:

- Proficiency in leveraging brand image and enhancing value through exceptional customer experiences.
- Outstanding communication skills with a talent for nurturing positive business relationships.
- Technical aptitude relevant to the product or service being offered.
- Strong sense of accountability and organizational skills.
- Experience in managing diverse teams and providing training aligned with company standards.

**Being you at Sinch**:

- We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
- We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

**Your life at Sinch**:

- Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
- It’s time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey

  • AVP - Customer Success (Conversational Messaging)

    2 months ago

    Noida, India Sinch Full time

    Do you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Customer Success at its India location who...

  • AVP - Customer Success (Conversational Messaging)

    4 weeks ago

    Noida, India Sinch Full time

    Do you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Customer Success at its India location who...

  • AVP - Customer Success (Conversational Messaging)

    2 days ago

    noida, India Sinch Full time

    Do you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Customer Success at its India location who...

  • Associate Sales Representative

    1 week ago

    uttar pradesh, India CRM Messaging Full time

    Job Description: Inside Sales Representative (B2B SaaS)Company DescriptionCRM Messaging is an AI-centric business communication suite provider that offers a comprehensive platform for businesses to connect with their customers via SMS, WhatsApp, live chat, and voice calls. Our platform is designed to cater to small to midsize mobile marketing agencies and...

  • Avp Business Operations

    3 weeks ago

    Noida, India Sinch Full time

    Do you imagine yourself working in a product/tech company that touches the lives of millions. Here is an opportunity to test your business and operational excellence. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Business Operations-Lead at its India location who can take up this challenge and make a mark in the...

  • AVP Technology FrontEnd

    1 month ago

    uttar pradesh, India Successive Digital Full time

    About Us:Successive Digital is a global leader in full-service software development, serving clients worldwide. With a commitment to excellence and technical proficiency, Successive delivers exceptional digital solutions that empower businesses to thrive in the digital age. We hold expertise in the realm of web and mobile applications powered by Cloud, Data...

  • AVP Technology FrontEnd

    4 weeks ago

    uttar pradesh, India Successive Digital Full time

    About Us:Successive Digital is a global leader in full-service software development, serving clients worldwide. With a commitment to excellence and technical proficiency, Successive delivers exceptional digital solutions that empower businesses to thrive in the digital age. We hold expertise in the realm of web and mobile applications powered by Cloud, Data...

  • Avp Sales

    2 months ago

    Lucknow, Uttar Pradesh, India Awadh Landmark reality pvt ltd Full time

    **Position: Assistant Vice President (AVP) of Sales** **Company: Awadh Landmark Realty Pvt. Ltd.** **Location: Lucknow, India** **About Us**: Awadh Landmark Realty Pvt. Ltd. is a premier real estate firm dedicated to delivering exceptional properties and unparalleled service to our clients. With a commitment to innovation, integrity, and excellence, we...

  • Avp Sales

    2 days ago

    Lucknow, Uttar Pradesh, India Awadh Landmark reality pvt ltd Full time

    **Position: Assistant Vice President (AVP) of Sales** **Company: Awadh Landmark Realty Pvt. Ltd.** **Location: Lucknow, India** **About Us**: Awadh Landmark Realty Pvt. Ltd. is a premier real estate firm dedicated to delivering exceptional properties and unparalleled service to our clients. With a commitment to innovation, integrity, and excellence, we...

  • Avp - Procurement Operations

    3 days ago

    Noida, Uttar Pradesh, India Barclays Full time

    Job Title: AVP - Procurement Operations Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment...

  • Customer Success Executive

    2 months ago

    Noida, Uttar Pradesh, India Rannkly Full time

    Customer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...

  • Customer Success Coordinator

    3 weeks ago

    Noida, Uttar Pradesh, India Nasscom Full time

    **Location, Department Unit and Reporting**: - Location: - Noida - Department: - Konnect - Reporting To: - Manager **Job Details/ Criteria**: - Basic Functions/ Job Responsibility: We are searching for an enthusiastic and client focused Customer Success Coordinator to join the nasscom Konnect team. Nasscom Konnect drives thought leaders through various...

  • Customer Success Intern

    3 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    **Job Title**: Customer Success Intern **Company**: MyOperator **Location**: Noida **About Company**: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions,...

  • Associate Sales Representative

    2 weeks ago

    Noida, India CRM Messaging Full time

    Job Description: Inside Sales Representative (B2B SaaS)Company DescriptionCRM Messaging is an AI-centric business communication suite provider that offers a comprehensive platform for businesses to connect with their customers via SMS, WhatsApp, live chat, and voice calls. Our platform is designed to cater to small to midsize mobile marketing agencies and...

  • Associate Sales Representative

    2 weeks ago

    noida, India CRM Messaging Full time

    Job Description: Inside Sales Representative (B2B SaaS) Company Description CRM Messaging is an AI-centric business communication suite provider that offers a comprehensive platform for businesses to connect with their customers via SMS, WhatsApp, live chat, and voice calls. Our platform is designed to cater to small to midsize mobile marketing agencies...

  • Associate Sales Representative

    4 days ago

    Noida, India CRM Messaging Full time

    Job Description: Inside Sales Representative (B2B SaaS)Company DescriptionCRM Messaging is an AI-centric business communication suite provider that offers a comprehensive platform for businesses to connect with their customers via SMS, WhatsApp, live chat, and voice calls. Our platform is designed to cater to small to midsize mobile marketing agencies and...

  • Customer Success Associate

    2 weeks ago

    uttar pradesh, India theoceann.com Full time

    #charterJob Title: Customer Success Associate - Maritime IndustryLocation: Noida Sector 90 (ON-SITE)About Us: We are a prominent player in the maritime sector, specializing in chartering, ship brokering, and operations management. Our company is dedicated to delivering exceptional service and strategic solutions to our global client base.Job Description:...

  • Customer Success Executive

    6 days ago

    Noida, Uttar Pradesh, India vinove Full time

    JD About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the...

  • Customer Success Intern

    3 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    **About Company**: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional...

  • Customer Success Intern

    5 days ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job Title: Customer Success Intern Company: MyOperator Location: Noida About Company: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone,...